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In this episode of Workflows and Espressos, host Meaghan Myers shares her excitement about returning after a month-long break during which she got married and went on her honeymoon. Meaghan talks about her vibrant wedding in Puerto Rico, her incredible experiences at various five-star hotels, and the importance of setting expectations and providing exceptional hospitality.[...]- In this episode, Meaghan interviews Ashley Ching, the founder of Inhaven. They discuss Ashley's unique journey into the vacation rental industry, the importance of standardization and delivering certainty for guests, homeowners, and property managers, and the innovative ecosystem Inhaven is building to improve the vacation rental experience. Tune in to hear insightful conversations about setting[...]
- In this week's episode, Meaghan dives deep into the importance of Key Performance Indicators (KPIs) for business operations. From company-wide goals to specific departmental metrics, get actionable insights on tracking and improving KPIs in areas like business development, maintenance, housekeeping, owner relations, and guest services. Discover how to make data-backed decisions, set better targets, and[...]
- This week, Meaghan sits down with Chris Wheeler, founder of Scenic Stays, to discuss upcoming wedding plans in Puerto Rico, their shared history in the vacation rental industry, and the challenges and rewards of starting a vacation rental company. Chris shares his journey, from growing Scenic Stays to managing 460 properties, the importance of caring[...]
- In this episode, Meaghan shares her personal story about embarking on a 'Year of Yes' and the profound transformations it brought to her life. Reflecting on the year, she discusses experiences ranging from wedding planning anxieties to career advancements and overcoming imposter syndrome. Meaghan emphasizes the importance of saying 'yes' to new opportunities, journaling, and[...]
- Join Meaghan as she recaps her experiences from the recent VRMA Conference in Phoenix. Meaghan highlights the importance of human connection and employee recognition in the workplace, drawing insights from industry experts like Rachel Alday of Abode and the team from Tandemly. Additionally, Meaghan delves into strategies for effective communication with property owners, maintaining successful[...]
- In this episode of Workflows and Espressos, Meaghan dives into the concept of 'Unreasonable Hospitality' from Will Guidara's book. She discusses the importance of personalization in guest experiences, cultivating a team culture of hospitality, and making ordinary moments extraordinary. Meaghan also shares valuable insights on how investing in hospitality can drive long-term success and create[...]
- In this episode, Meaghan discusses the importance of creating a list of work non-negotiables. She shares her own non-negotiables, including leading, learning, opportunity, transparency, challenge, and benefits. Meaghan emphasizes the need for employees to have boundaries and know what truly matters to them in a job. She also encourages employers to care about their employees'[...]
- In this episode of Workflows and Espressos, we delve deep into the intricacies of conducting effective end-of-year employee evaluations. With a decade of experience, Meaghan shares a detailed process including self-evaluations, supervisor reviews, and the importance of anonymous feedback for managers. Additionally, learn about the significance of coinciding evaluations with bonuses and salary adjustments, and[...]
- This week we welcome marketing experts Tanner Armstrong and Tyler Ware to the podcast. They discuss their journey from 360 Blue to their new venture, Hospitality Labs, sharing valuable insights into vacation rental marketing, the importance of data-driven strategies, and the role of technology. The conversation covers essential KPIs, audience targeting, marketing budgets, and the[...]
- Meaghan dives into an engaging discussion about the use of AI as a tool rather than a replacement for human connection. Meaghan shares personal anecdotes and insights on how to leverage AI to enhance guest experiences without losing the vital human touch that sets businesses apart. From automated responses to personalized follow-ups, learn how to[...]
- In this engaging episode of 'Workflows and Espressos,' host Meaghan Moylan, soon to be Meaghan Myers, introduces her fiancé Clark Myers, an experienced chef. Together, they dive into the complexities of the food and beverage (F&B) industry, discussing the financial and operational challenges of running a restaurant. Meaghan invites Clark to share his wealth of[...]
- In this engaging episode of 'Workflows and Espressos,' host Meaghan Moylan, soon to be Meaghan Myers, introduces her fiancé Clark Myers, an experienced chef. Together, they dive into the complexities of the food and beverage (F&B) industry, discussing the financial and operational challenges of running a restaurant. Meaghan invites Clark to share his wealth of[...]
- In this week's episode of Workflows and Espressos, Meaghan dives deep into professional development, offering valuable insights and actionable tips for both employers and employees. Meaghan emphasizes the importance of creating a culture of growth, health, and wellness within the workplace. She provides practical advice on implementing personal development time, wellness benefits, continuous feedback, and[...]
- In this episode of Workflows and Espressos, host Meaghan delves into the challenges of confrontation, a topic close to her heart. Meaghan shares her personal journey as a conflict-avoidant Enneagram 7 and discusses the lessons she's learned over her career, especially in managing people and clients. She introduces the 'Four C's of Confrontation' - Cut[...]
- In this episode of Workflows and Espressos, we delve into the concept of vertical integration and my personal experiences over the past three years. Discover the pros and cons, the financial implications, and the true impact on business operations. We also touch on the benefits and challenges of managing multiple business units under one umbrella.[...]
- In this episode of Workflows and Espressos, Meaghan welcomes vacation rental industry leaders Ginger Harrelson and Rachel Alday. The trio delves into personal and professional challenges, discussing the balance between managing successful businesses and maintaining family life. They also touch on the importance of networking, the impact of personality assessments on team dynamics, and share[...]
- In this episode of Workflows and Espressos, Meaghan discusses the importance of building strong community relationships and enhancing the guest experience in vacation rentals. She highlights the evolution and synergy between the seven diversified businesses under The Outpost Group, their community-centric approaches, and the strategies implemented to overcome regulatory challenges. Meaghan also emphasizes the importance[...]
- In this episode of Workflows & Espressos, Meaghan delves deep into the critical topic of owner retention, providing a comprehensive recipe for success in managing and maintaining homeowner relationships. She shares invaluable insights on communication strategies, the importance of onboarding surveys, proactive updates, and the significance of surprise and delight tactics. Thank you to Inhaven[...]
- In this episode, we're excited to introduce Meaghan's best friend and colleague of three years, Loren Valentine, Director of Operations at Outposts Group. We chat about valuable career advice like surrounding yourself with the right people, the importance of mentorship, and celebrating small wins. Plus, we share our 'start' and 'stop' lists for the rest[...]
- Join Meaghan Moylan in this episode of Workflows and Espressos as she dives into effective owner acquisition strategies. From understanding the type of owners you want to target to creating a differentiator for your property management business, Meaghan covers crucial steps for a successful sales process. Learn about the importance of branding, responsiveness, and having[...]
- Join host Meaghan Moylan for an in-depth Revenue Management Bootcamp. Meaghan brings extensive experience as a former Director of Revenue, sharing essential strategies, insights, and tips for maximizing revenue in the hospitality industry. This episode covers the importance of integrating your reservations, marketing, and revenue teams, embracing technology, setting and tracking KPIs, and effective communication[...]
- In this episode Meaghan connects with industry professionals and close friends, Andrew and Jon. They share insightful stories about their entrepreneurial journeys in the tech industry, touching on everything from pivoting business models to managing stress and leadership styles. Additionally, they discuss the importance of customer interaction and transparent communication. Tune in to hear about[...]
- In this episode, Meaghan discusses the importance of preparing for natural disasters in the vacation rental industry. She emphasizes the need to create a task force, document plans and decisions, and communicate effectively with guests and owners. Meaghan provides tips on home preparation, evacuation zones, travel insurance, and technology. She also highlights the significance of[...]
- In this episode, Meaghan discusses the importance of preparing for natural disasters in the vacation rental industry. She emphasizes the need to create a task force, document plans and decisions, and communicate effectively with guests and owners. Meaghan provides tips on home preparation, evacuation zones, travel insurance, and technology. She also highlights the significance of[...]
- In episode 16 of Workflows and Espressos, Meaghan Moylan reflects on the recent success of having guests on the show and shares her excitement for future guest episodes. She also provides practical tips on achieving work-life balance, such as the two-minute rule, setting boundaries, and the importance of do-not-disturb time. Megan emphasizes leading by example[...]
- Episode 15 of Workflows and Espressos, host Meaghan Moylan welcomes first-time guests Riley Goldman, owner of Beachside Vacation Rentals, and Wil Slickers, founder of Hospitality FM. This engaging discussion explores their experiences managing vacation rental businesses, insights on being visionary leaders and balancing personal and professional lives. They also discuss valuable business software, personal management[...]
- In this episode, Meaghan discusses the importance of letting go of homeowners and employees who are not a good fit for your vacation rental business. She provides guidance on how to identify when it's time to let go and offers tips on how to handle the process. Meaghan emphasizes the need for open and honest[...]
- In this episode, Meaghan shares a frustrating customer experience she had and reflects on the importance of providing excellent customer service. She then transitions to discussing how to guide employees through change in a company. She emphasizes the need to bring employees in at the right time, consider their opinions while making decisions, differentiate between[...]
- In this episode, Meaghan discusses Taylor Swift's concert tour, the concept of Unreasonable Hospitality, and the value of attending conferences. She highlights the importance of choosing the right conferences, setting a budget, and determining who should attend. Meaghan also emphasizes the benefits of networking and shares her take on the best conferences to attend. Overall,[...]
- In this episode, Meaghan discusses the importance of creating a list of work non-negotiables. She shares her own non-negotiables, including leading, learning, opportunity, transparency, challenge, and benefits. Meaghan emphasizes the need for employees to have boundaries and know what truly matters to them in a job. She also encourages employers to care about their employees'[...]
- In this episode, Meaghan discusses her recent experience of recording podcast episodes at night and shares updates about her engagement and wedding plans. She then dives into a conversation about the importance of technology tools in the vacation rental industry. She highlights the top three types of technology that property managers love: tools that streamline[...]
- In this episode, Meaghan discusses the challenges and strategies of scaling a small vacation rental company into a medium-sized business. She shares her personal experiences and offers tips on cleaning up finances, hiring an HR person, getting out of the way as the owner, making strategic decisions about property acquisition, maintaining transparency and accessibility, and[...]
- This episode marks the return of 'Workflows and Espressos', focusing on the foundational aspects vital for companies, especially those in the vacation rental industry, to consider for growth and success. From Jackson, Wyoming, Meaghan Moylan shares insights on the importance of establishing a company identity, vision, and values and how these elements should be interwoven[...]
- By popular demand, Meaghan Moylan and Workflows & Espressos are back and not going away anytime soon! April 16th is when the first episode will drop, and you can expect an episode every week on Tuesday morning! We can't wait to see you there! Links: Apple Podcasts - Link Spotify - Link Hospitality.FM - Link Connect with Meaghan! —[...]
- In this last episode of Season 1 of Workflows and Espressos, Meaghan breaks down her starts and stops for businesses in 2024. She speaks on the importance of feedback from homeowners, guests and employees in managing a business effectively within the hospitality sector, stressing the importance of constructive feedback. Meaghan emphasizes balancing flexibility with structure,[...]
- This week Meaghan discusses the importance of navigating through regulations and compliance in the vacation rental industry. She emphasizes the significance of forming alliances with local authorities, chambers, and other businesses. The mantras of being a good neighbor, community involvement, and having professional legal advice are also underlined. Meaghan ends with encouraging listeners to be[...]
- This week, Meaghan highlights the importance of crafting a consistent and personalized guest experience to create lasting customer relationships in the vacation rental industry. She touches on the aspect of creating a local experience for guests to make them feel at home and shares examples of how local businesses can be integrated into guest offerings.[...]
- In this episode, Meaghan discusses technology in the short-term rental industry. Focusing on AI, smart tech, and operational efficiency tools, she highlights how companies are leveraging these technologies for improved results. She emphasizes the importance of team opinion, proper tech utilization, and deliberate automation to improve the guest experience and streamline processes. Packed with practical[...]
- In the third episode of Workflows and Espressos, Meaghan offers insights on financial management for vacation rentals, highlighting the importance of budgeting, employee-to-property ratio, and effective revenue management. Key takeaways include the necessity of creating a budget plan and having regular P&L reviews, understanding the point of profitability for each rental unit, leveraging technology for[...]
- This episode Meaghan covers the importance of brand loyalty, aromatic marketing, and crafting a rental's unique brand. She delves into the specifics of brand creation, its implementation, and consistency. Meaghan also offers advice on how to build a strong brand and emphasizes the significance of tying the brand with strategic goals, extending a memorable and[...]
- In the first episode of Workflows and Espressos, host Meaghan Moylan shares seven essential steps for the short-term rental industry. These vital steps can aid anyone planning to start, expand, or solidify their business in the industry. From understanding the demanding nature of short-term rentals, prioritizing legal arrangements, building an effective team, investing in technology,[...]
- Are you a well-caffeinated hospitality professional within the short-term rental industry? Would you consider yourself an integrator or a visionary? Then you've come to the right spot because Meaghan Moylan will walk you through a dynamic season in this new Hospitality.FM Original, Workflows & Espressos! Like & Subscribe wherever you get your podcast, and tune[...]
