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The little things make a big difference! Sponsored by ComOps

With special guest George Polyard, from ComOps, hosts Stephanie Leger from First Rate Hospitality and Michele Kline from Kline Hospitality, take a deep dive into the importance of the guest experience and how the little things our team members do, can make a big impact on our guests.

Let this episode serve as a reminder that managing from behind the desk doesn’t allow you to spot/prevent those WTF! moments. PS: Get your steps in by using the stairs and walk the floors!

Connect with Guest Speaker

George Polyard…


Connect with the hosts on LinkedIn

Michèle Kline…

Stephanie Leger

Hosts Company Links

Michèle Kline

Stephanie Leger

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