Shot #162 – Leadership through Empathy

Over the years, I have worked hard to become less rigid, less hard and worked heavily on my soft skills. Coming from a military family, the practice was hard and authoritative, which in this day and age doesn’t work and shouldn’t. I have been known has a hard ass, a tough person to work with and I am still to a degree but I have become more open to talking to the team and finding the best path for everyone instead of just my goals. Leadership through empathy is where I believe where I am now, I still expect a great deal from my team every day but my communication, transparency and honesty are what drives us forward. 

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Share a dram with the hospitality industry’s top global talents: bartenders, venue owners, distillers and industry aficionados. Shawn Soole has lived, breathed, and imbibed hospitality for decades. Now, he delves into the advice, opinions, and provocative stories that are helping to define the creative, culturally-necessary space of ‘modern hospitality’—covering topics from front-of-house service, to back-end business operations, and every inch between.

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