Night Audit, from Snoozing to Producing

In this episode, hosts Michèle Kline and Stephanie Leger discuss keeping our Night Auditors engaged. How many times have you walked into a hotel after hours and there was no one to be seen at the front desk? Back in the day, you would ring a bell and someone half asleep would come and “greet” you. Our guests’ expectations are higher these days.

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Michèle Kline…

Stephanie Leger

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Michèle Kline

Stephanie Leger

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