Jeffrey Klein - Executive Vice President & Chief Operating Officer, Williams Island

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Radi Garov, the General Manager at Soho Beach House in Miami, joins Steve in this episode to talk about his inspiring journey in the hospitality industry. Starting as a banquet server after moving from Bulgaria to the U.S., Radi climbed the ladder through hard work, learning, and mentorship. He shares his experiences working in various[...]
Welcome back to another office hours session! Before Steve dives into the Q&A, he shares his experiences from the ongoing challenge of visiting 50 hotels in 50 days, focusing on finding unique, accessible amenities in hotels. Steve then answers questions from listeners, addressing subjects like using technology to improve customer experiences, managing high guest turnover[...]
This week, Steve is sitting down with Omri Shalev, the CTO and co-founder of Reeco. Reeco is a company aiming to simplify the hospitality industry's operational side. Omri shares his journey from falling in love with coding in Mexico City at 15, through his various roles in startups and big tech companies like Samsung and[...]
Tune in to hear the most downloaded episode of The Hospitality Mentor podcast, an interview with Mary Rogers! She is now the Managing Director and Area General Manager for these hotels: Montage Healdsburg, Pendry San Diego, Pendry West Hollywood. Mary has had an incredible career in hospitality, from starting at the age of 13 working[...]
Gabriel Perez, COO of Lodging for the Indigo Road Hospitality Group, shares his extensive journey in the hospitality industry, beginning as a pool bar attendant in Venezuela. With experiences ranging from managing operations at the Intercontinental Hotel to navigating the challenges of condominium hotels and the impacts of the 2008 financial crisis, Gabriel provides valuable[...]
Sami Kohen, Vice President of Food and Beverage for Princess Cruises, joins Steve this week to share his remarkable journey from working as a bellman in Istanbul to excelling in various roles across the hospitality and cruise industry. Sami dives into his entrepreneurial endeavors and challenges in Miami's restaurant scene, his transition from on-ship to[...]
Lance Sanson, Vice President of Campus Dining at John Knox Village, exploring his extensive career in hospitality. Starting as a busboy in Eugene, Oregon, Lance describes his early years, learning under notable figures, progressing through various roles including management positions in airport dining and eventually transitioning into senior living facility dining services. He outlines the[...]
Dive into the exciting world of Airbnb in this podcast episode, where we uncover how Airbnb is changing the game in travel and leisure. We look into why Airbnb stands out, focusing on its new types of stays, high-end offerings, and how it uses artificial intelligence to tailor experiences just for you. The episode also[...]
This week, we're excited to revisit Kirk Peterson's episode. Kirk is the President at Sightline Hospitality and his journey in the hospitality industry, starting from his very first job in food and beverage at a country club to becoming an influential figure in the industry, is fascinating. Kirk discusses the critical role mentors played in[...]
Christopher Calabrese, the Vice President and General Manager of the JW Marriott Resort and Spa and Marriott Cancun, joins the Hospitality Mentor Podcast to share his career journey and insights about the hospitality industry. Christopher discusses his roots in hospitality, which began in his mother's kitchen, and his move to roles across the United States[...]
Cole Boucher, the founder and president of Essential Hospitality, joins Steve today to share his journey in the hospitality industry. Cole's first job started in his family’s company, Boucher Brothers, on Miami beach at the age of 13, and since then he hasn’t stopped. He decided to leave college and start his business, Essential Hospitality,[...]
In this office hours show, Steve is answering listener questions live from LinkedIn! Steve shares his process of becoming an entrepreneur in hospitality, gives advice for entrepreneurs wishing to enter the hospitality market, and shares strategies for selecting hotels when traveling. You'll also hear his advice for vendors on understanding each hotel's unique needs and[...]
Nico Foris, CEO of Guest Services Inc, joins Steve in this episode to chat about his journey in the hospitality industry. Starting as a dishwasher at 12 years old, he progressed through various industries, including working as CFO for the Washington Commanders before landing his current role at Guest Services Inc. He shares his insights[...]
Nico Foris, CEO of Guest Services Inc, joins Steve in this episode to chat about his journey in the hospitality industry. Starting as a dishwasher at 12 years old, he progressed through various industries, including working as CFO for the Washington Commanders before landing his current role at Guest Services Inc. He shares his insights[...]
In this episode, Steve is joined by Sarah Dandashy, a seasoned hospitality expert, best-selling author and travel personality. Sarah discusses her career evolution, starting as a hostess to becoming a renowned concierge at luxury hotels and eventually launching her own successful social media platform 'Ask a Concierge'. Sarah shares what she learned from being a[...]
In this solo episode, Steve shares his experience from a family trip to Washington, DC, praising the excellent services at the Intercontinental Hotel at The Wharf. Steve also answers several listener questions on topics such as the impact of climate change on travel choices, emerging accommodations for digital nomads, evolving trends in air travel, technology[...]
This week, we're revisiting an all-time favorite episode with Thatcher Brown, Chief Commercial Officer & Head of Joint Yacht Operations at Marc-Henry Cruise Holdings LTD, Owner and Joint Operator of Four Seasons Yachts. Thatcher has extensive international hospitality and travel-related business experience from working in the U.S and Canada, Europe, the Middle East, and Asia.[...]
Happy New Year! Today, Steve is excited to share his interview with Said Haykal, the General Manager of Faena Hotel Miami Beach & District. This interview was the most downloaded episode of 2023 for The Hospitality Mentor podcast. Said is an experienced operations leader with a ultra-successful career of working in the luxury hospitality industry.[...]
In this episode, you will hear from Shawn Tarter - the founder of Realtime Reservations. Shawn describes how he went from working in the finance industry to hospitality, how he got the idea for Realtime Reservations the process of building the technology, why it's important to know about the tech that you represent, why hotels[...]
In this episode, you will hear from Shawn Tarter - the founder of Realtime Reservation. Shawn describes how he went from working in the finance industry to hospitality, how he got the idea for Realtime Reservation the process of building the technology, why it's important to know about the tech that you represent, why hotels[...]
Today, you will hear Steve Turk's guest appearance on the Behind the Stays podcast with host Zach Busekrus. Zach is the Co-Founder of Sponstayneous, a platform like Scott's Cheap Flights but for Airbnbs. Each Sunday morning and Wednesday evening, Sponstayneous releases a carefully curated list of 150 of the best last-minute deals on Airbnb from[...]
Welcome back to another solo show! In this episode, Steve is answer listener questions about hospitality from all around the country. First, Steve recaps Art Basel and how to create unique experiences around the holidays. You'll also hear his thoughts on spiritual tourism, how to tap into the local culture, the importance of backstories in[...]
In this episode, we delve into various pertinent topics relating to the travel industry. We kick off with the bipartisan No Hidden Fees Act of 2023, which aims to ensure transparency in travel industry pricing. We also discuss a report by the World Travel & Tourism Council, which shows a significant decrease in the sector's[...]
Hamish Brown joins Steve for this episode of The Hospitality Mentor podcast to talk all about his journey in hospitality design. Hamish is Partner at 1508 London, an interior and architecture design studio that creates exceptional spaces worldwide. Hamish graduated from the Birmingham Institute of Art and Design and has been with 1508 London for[...]
Join Steve as he chats with some of the hospitality industry's leading HR professionals. You will hear advice and stories from how Isabel Porzecanski, Geri Williams-Fitts, and Laura Barbieri have created successful careers for themselves as HR leaders in hospitality. Isabel is the President of People Traction, Geri is the Chief People Officer at Highgate,[...]
Join Steve for a solo show where he is answering your questions! First, you'll hear about Steve's event at FIU and how you can use Hospitality Mentor GPT as a resource. Up next, Steve's answers to questions about iconic restaurant brands expanding to other cities, how historic culinary legacies can maintain their original essence in[...]
Ignacio Garcia-Menocal, CEO and founder of Grove Bay Hospitality Group, joins us for this episode. Grove Bay Hospitality is a Miami-based award-winning restaurant group that creates innovative and memorable dining experiences through its critically-acclaimed restaurants. Ignacio and his team at Grove Bay were voted one of South Florida Business Journal’s “Best Places to Work'' in[...]
Patrick Huey, formerly the General Manager at We Care Spa, has recently been named the Director of Operations Global Wellbeing at Hyatt Hotels Corporation. In honor of his new role, we are revisiting Patrick's interview on The Hospitality Mentor podcast. Throughout his career, Patrick has worked in the Spa sector of hospitality all around the[...]
Ben Wolff is co-founder, developer and manager of Onera & Onera Capital. Onera is a hospitality company offering luxury, eco-focused, unique stays in beautiful, natural landscapes. His other venture, Onera Capital is an alternative lodging real estate fund focused on multiple asset types and strategies within the vacation rental, short term rental and broader hospitality[...]
Kevin Flannery is the owner and operator of Vinyl Steakhouse, Certified Sommelier, and Certified Specialist of Wine & Spirits. Vinyl Steakhouse opened in the Spring of 2022 and is now the highest rated steakhouse in Manhattan. Vinyl is a new age Steakhouse featuring Vintage Vinyl records from the Rock, Funk, Punk, Rap & Jazz Genres[...]
There is no denying the magic that can be felt when staying at a boutique hotel. Whether it's a historically significant, family-run legacy, or a modern trendy property, boutique hotels are an amazing corner of the hospitality industry. In this episode, you will hear from mother-daughter duo Kathleen and Amy Smith, owners of Saratoga Arms.[...]
They're back with a jam packed episode! 💥☕️ Sarah & Steve come back with more insights and stats around what a government shutdown could look like for the travel industry, how cities like LA are looking at hotels for potential homeless housing and many industry leaders are fighting this idea while others seem to be[...]
This week, Steve is answering your questions in the first solo show of The Hospitality Mentor podcast. You'll hear his answers to questions about glamping, how he's seeing hotels and hospitality brands incorporate sustainability, skills that professionals need in both the hotel and vacation rental world, and more. Tune in to this solo episode and[...]
Isabel Porzecanski, President of People Traction, joins Steve on this week's episode. Isabel's passion for people has guided her successful career spanning over 25 years in Operations and Human Resources within the luxury hospitality industry. She is an expert at attracting, retaining, and developing top talent and designing and implementing HR initiatives to fostering positive[...]
In honor of National Hispanic Heritage Month, you will hear from 5 incredible Hispanic hospitality leaders in this episode. National Hispanic Heritage Month is annually celebrated from September 15 to October 15 in the United States for recognizing the contributions and influence of Hispanic Americans to the history. The Hispanic hospitality leaders you will hear[...]
In this episode, Steve is joined by Virgi Schiffino-Kennedy. Virgi is the founder of Lux Voyage, a Travel Consultancy company that curates highly personalized journeys for travelers. Their personalized service is tailor made to each travelers preferences and desires for their trip. Virgi and her team are passionate about making each trip seamless for their[...]
In this episode, Steve is joined by Josiah Mackenzie, the host and producer of Hospitality Daily. Hospitality Daily's stories shared through their daily email and podcast, research, publishing guides, and case studies help individuals and brands make money and stand out in the industry of hospitality. Josiah shares his career journey in this episode, the[...]
In this episode, four hotel leaders are sharing their stories, best advice, and inspiring ideas. You will hear from Armando Campos who is the Vice President of F&B at Fontainebleau Miami Beach, Patrick Huey who is the General Manager at We Care Spa, Said Haykal who is General Manager of Faena Hotel Miami Beach &[...]
In this episode, you will hear advice, tips, tricks, and inspiring stories from some of the hospitality industry's leading entrepreneurs. Paul Breslin shares why he made the change into his own business, Horwath HTL, and how he built a loyal client base. Josh Johnston talks about the ups and downs of building his company TrayAway,[...]
Donald Mason, Chief Financial Officer at Four Seasons Yachts with Marc-Henry Cruise Holdings LTD, joins Steve on this episode. Donald's prior experience includes Chief Financial Officer at Fort Partners, Chief Financial Officer at Crystal Cruises, and Director of Hotel and Marine Finance & Administration at Celebrity Cruises. Throughout this conversation, Donald talks about moving from[...]
Ludovica Rocchi and her family run an incredibly impressive portfolio of hotels in Italy. After starting her hospitality career as a concierge, Ludovica is now the Brand Director for R Collection Hotels. The heart of their portfolio is a property in Lake Como, where they offer exquisite views, Italian excursions, and top tier hospitality. Throughout[...]
In this episode, Steve is joined by Kirk Peterson, President of Sightline Hospitality. Sightline’s mission is become the preferred third-party management company for properties whether they are soft-branded, big box, independent, boutique, and more. Throughout this conversation, Kirk shares his career background, what led him to hospitality, his career in hotel development and how Sightline[...]
In this episode, Steve is joined by Mychal Millian, General Manager / Director of Complex Operations at Dania Pointe Marriot Hotels. Mychal's hospitality career spans over 13 years, throughout which he has held various leadership positions at tops brands such as Marriott & AC by Marriott, COMO Hotels and Resorts, HEI Hotels, Standard International, SBE,[...]
In this episode, Steve is joined by Mychal Millian, General Manager / Director of Complex Operations at Dania Pointe Marriott Hotels. Mychal's hospitality career spans over 13 years, throughout which he has held various leadership positions at tops brands such as Marriott & AC by Marriott, COMO Hotels and Resorts, HEI Hotels, Standard International, SBE,[...]
In this episode, you will hear an inspirational compilation from some of the hospitality industry's top executives: Raul Leal, Thatcher Brown, Euan McGlashan, and Dawn Gallagher. Raul Leal, the Chief Executive Officer at SH Hotels & Resorts, describes the importance of sustainability in hospitality and what he's excited about for the future. Thatcher Brown, the[...]
[REPLAY] In honor of David Arraya being recently named the Global COO of Nomade People, this is a replay of his interview on The Hospitality Mentor podcast. Back when this episode released, David was the General Manager at Six Senses Hotels Resorts Spas in Ibiza, Spain. Some of his former roles include Hotel Manager at[...]
In this episode, Steve is joined by Said Haykal, the General Manager of Faena Hotel Miami Beach & District. Said is an experienced operations leader with a ultra-successful career of working in the luxury hospitality industry. He has been involved in opening some of the most prestigious properties in the world, including two properties that[...]
In this episode, you will hear from Brian Connors, the Founding Faculty Director of the Bacardi Center of Excellence at Florida International University. The Bacardi Center of Excellence is an educational partnership focused on teaching beverage management, fine spirits, industry innovation, sustainability, service excellence and entrepreneurship. Brian shares his experience earning his culinary degree from[...]
In this episode, you will hear from Carlos Macias, the newly appointed General Manager of La Playa Beach and Golf Resort in Naples, Florida. Carlos has formerly been Hotel Manager at Nobu Hotel Miami Beach, Resort Manager at Bakers Cay Resort in Key Largo, Director of Rooms at Two Roads Hospitality, Opening Manager at Charleston[...]
In today's episode, Steve is joined by Evan Puchalsky. Evan is the Chief Operating Officer at The Lure Group, a nightlife and entertainment group based in New York City. Evan's resume is wildly impressive, with formers roles as Vice President of Operations at C3 by sbe, Director of Food and Beverage at TAO Group, Senior[...]
In this episode, Steve is joined by Javier Beneyto. Currently, Javier is the Regional General Manager UK COMO Hotels and Resorts. Javier’s career in hospitality has taken him around the world to incredible place and opportunities. He is passionate about leading from the front and supporting the efforts of his staff through their experience, technical[...]
In this episode, Steve is joined by the mother-daughter duo Kathleen and Amy Smith, owners of Saratoga Arms. Originally built in 1870, Saratoga Arms is an award-winning historic boutique hotel in the heart of downtown Saratoga Springs, New York. Throughout this conversation, Kathleen shares her journey in hospitality that led her to the iconic property,[...]
In this episode, you will learn from some of the top leaders in the short term rental and vacation rental industry. Nick Falcone, CEO of Rentyl Resorts, which provides guests with a trusted platform to book homes that include resort services, amenities, and brand standards. Victor Feria, Steve's business partner, is the Managing Director of[...]
In this episode, you will hear from some of the top restaurateurs in Miami. Memphis Garrett talks about what he has learned from opening around 40 restaurants and nightclubs throughout his career. Matt Dinkell shares his journey to opening the Mandolin Aegean Bistro. Former Iron Chef Judge, Donatella Arpaia talks about launching Noma Beach at[...]
In this episode, Steve is joined by Juan Webster. Juan is currently the General Manager and Corporate Director of Social Impact at the Montage International. His background in hospitality includes General Manager of Kimpton Hotels and Restaurants, General Manager at Crescent Hotels and Resorts, General Manager at Baltimore Harbor Hotels, just to name a few.[...]
In this episode, Steve is joined by Geri Williams-Fitts, the Chief People Officer at Highgate. Highgate is a premier hospitality investment and management company that provides expert guidance throughout all stages of the hospitality property cycle. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu. Throughout[...]
In this episode, Steve is joined by Geri Williams-Fitts, the Chief People Officer at Highgate. Highgate is a premier hospitality investment and management company that provides expert guidance throughout all stages of the hospitality property cycle. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu. Throughout[...]
In this episode, Steve is joined by Dawn Gallagher, the Chief Commercial Officer at Crescent Hotels and Resorts. Dawn shares what led her to joining the hospitality industry, managing people that were older then her, leadership lessons she has learned, different roles she has had at various hotels, the owners and companies that she's enjoyed[...]
In this episode, Steve is joined by Dawn Gallagher, the Chief Commercial Officer at Crescent Hotels and Resorts. Dawn shares what led her to joining the hospitality industry, managing people that were older then her, leadership lessons she has learned, different roles she has had at various hotels, the owners and companies that she's enjoyed[...]
In this episode, Steve is joined by Norman Love. Norman is a founder, chocolatier, world pastry star, and producer, just to name a few of his impressive titles. Norman's company, Norman Love Confections, is a world-renowned confectionery shop serving exquisite chocolate creations. Throughout this conversation, Norman talks about his first job in hospitality, what attracted[...]
In this episode, Steve is joined by Norman Love. Norman is a founder, chocolatier, world pastry star, and producer, just to name a few of his impressive titles. Norman's company, Norman Love Confections, is a world-renowned confectionery shop serving exquisite chocolate creations. Throughout this conversation, Norman talks about his first job in hospitality, what attracted[...]
In this episode, you will hear the insights, advice, and lessons learned from some of the top General Managers in hospitality. Mary Rogers, General Manager of the Montage Laguna Beach, talks about how she navigated her career to get to the GM role. Amy Johnson, General Manager from Hyatt Hotels, talks about the differences in[...]
In this episode, you will hear the highlights from Steve's interviews with top chefs. Past guests Chef David Burke, Chef Jorge Ramos, Chef Sean Bernal, Chef Frederic Delaire and Chef Gordon Maybury share timeless advice and great stories from their careers. You will hear about David's experience going to culinary school and working abroad, what[...]
In this episode, Steve is joined by Nicolas Milo, the District Manager of New Development Properties. He has had a successful career with 25 years of experience in hotels, restaurants, and residences, in the markets of Dallas, Chicago, Miami and Miami Beach, New York City and The Hamptons. Throughout this conversation, Nicolas talks about moving[...]
In this episode, Steve is joined by Stephanie Farr, the CEO and founder of Maya Luxe. Maya Luxe was created in 2009, after Stephanie saw a much-needed niche for exclusive vacation villa and experiential travel services. Maya Luxe began with one luxury villa and has now expanded to 140+ villas for guests seeking elite vacation[...]
In this episode, Steve is joined by Steven Minor, the Corporate Director of Beverage at SH Hotels & Resorts. Throughout his career, Steven has had experience opening and working in key markets such as NYC, LA, Miami, Chicago, and more. He also has an impressive track record overseeing multiple themed freestanding restaurants and 5 star[...]
In this episode, Steve is joined by Ken Muskat, the Managing Director of Scenic Group USA for luxury cruises and tours. Throughout this episode, Ken talks about his career journey working in various VP roles for Royal Caribbean, transitioning to MSC Cruises, moving to Shanghai for two years to build the first small contemporary cruise[...]
In this episode, Steve is joined by Jeremy Gall, founder and CEO at Breezeway. Breezeway is a property operations platform that deliver the best service experience to both guests and homeowners through its combination of deep learning technology, robust property data, smart messaging, and mobile-first task management. Prior to founding Breezeway, Jeremy founded FlipKey which[...]
In this episode, Steve is joined by Richard Garcia, Senior Vice President of F&B at Remington Hotels. From dropping out of high school to becoming recognized by the James Beard Foundation and awarded a spot on the Top 40 under 40 Food Service Professional In America, Richard's journey in hospitality is nothing short of inspiring.[...]
From starting her career as a housekeeper at Marriot to becoming an Area Director of Human Resources in two different countries, Laura Barbieri's career journey shows the power of growth opportunities within the hospitality industry. In this episode, Laura joins Steve to talk about the 22 year jourey she had at Marriot International, how she[...]
In this episode, Steve is joined by Euan McGlashan, co-founder and CEO of Valor Hospitality Partners. After years of a successful career all around the world in luxury, resorts, independent and branded hotels, Euan formed Valor Hospitality Partners in 2012 with Steve Cesinger. Now a global company with 90 properties, Euan and his team at[...]
In this episode, Steve is joined by Trisha Pérez Kennealy. Trisha is the Owner and Culinary Educator of the Inn at Hastings Park, Boston's only Relais & Chateaux Property. Her luxury property has 22-beautifully decorated guest rooms as well as an amazing restaurant called Town Meeting, that offers breakfast, lunch and dinner to inn guests[...]
In this week's episode, Steve is joined by Thatcher Brown, Chief Commercial Officer & Head of Joint Yacht Operations at Marc-Henry Cruise Holdings LTD, Owner and Joint Operator of Four Seasons Yachts. Thatcher has extensive international hospitality and travel-related business experience from working in the U.S and Canada, Europe, the Middle East, and Asia. He[...]
In this week's episode, Steve is joined by Patrick Huey, the General Manager at We Care Spa. Throughout his career, Patrick has worked in the Spa sector of hospitality all around the world, from Miami, Jamaica, Bangkok, California, and more. Some of his previous roles include; Corporate Director Spa, Fitness and Tennis at Sandals Resorts[...]
In this week's episode, Steve is joined by Nick Falcone. Nick is the CEO of Rentyl Resorts, founder and CEO of NDM Hospitality, and is leading the launch of Rentyl Homes, Rentyl Apartments, and Spire Loyalty, the first multi-industry loyalty program. In 2012, NDM Hospitality acquired the territorial rights to the Dade County BurgerFi franchise[...]
In this week's episode, Steve is joined by Armando Campos, the Vice President of Food & Beverage at Fontainebleau Miami Beach. Armando's previous F&B roles include Executive Director of F&B at Pendry Hotels, Director of F&B at Loews Hotel, and Director of F&B at Hilton. Armando is also the Co-Founder & CEO of the consulting[...]
In this week's episode, Steve is joined by Raul Leal, Chief Executive Officer at SH Hotels & Resorts. Prior to leading SH Hotels & Resorts, Raul was the President & CEO of Virgin Hotels where he oversaw the launch of five Virgin-branded hotels and began the development of 10 more. Raul's resume is chalk full[...]
In today's episode, Steve is joined by Chef Donatella Arpaia. Chef Donatella has made a name for herself, opening up some of New York City's top restaurants and appearing consistently on TV as an Iron Chef Judge. Now based in Miami, Chef Donatella is opening up her first restaurant in South Florida, Noma Beach at[...]
In today's episode, Steve is joined by Adam Harris, CEO and Cofounder of Cloudbeds. With a diversified finance, transmedia marketing, and web technologies background, Adam's previous roles range from being a technology investment banker, a technology consultant to emerging business, and the founder of numerous technology start-ups. Since launching in 2012, the awardwinning Cloudbeds Hospitality[...]
In today's episode, Steve is joined by Cessie Cerrato, public relations and social media marketing expert. Prior to founding her own agency, Cessie C. Communications, Cessie led global PR, and social media influencer brand partnerships in her role as Vice President of Public Relations for Palace Resorts and Le Blanc Spa Resorts, a chain of[...]
In today's episode, Steve is joined by Jennifer Kaminski. With more than 19 years of experience, Jennifer has developed a niche in directing and leading on-trend lifestyle and luxury brands as it relates to their strategies involving digital marketing, brand management, PR, social media, content creation, and partnerships. She is the Founder & Managing Director[...]
In today's episode, Steve is joined by his friend and fraternity brother, Memphis Garrett. Since their days together at Florida State University, Memphis has created a successful career in hospitality for himself and is now the founder and CEO of Garrett Hospitality Group. He has opened around 40 restaurants and nightclubs throughout his career and[...]
In this episode, Steve is joined by Jeffrey Klein, the Executive Vice President & Chief Operating Officer at Williams Island. Williams Island in South Florida offers a private, exclusive, and amenity-rich lifestyle to residents that prefer the finer things in life. Prior to working at Williams Island, Jeffrey was the Vice President and Managing Director[...]
In this episode, Steve is joined by David Arraya. He is the General Manager at Six Senses Hotels Resorts Spas in Ibiza, Spain. However, David has spent his hospitality career traveling the world. Some of his former roles include Hotel Manager at Fontainebleau Miami Beach, Hotel and Resorts Manager at the Four Seasons in Hawaii,[...]
In this episode, Steve is joined by long time friend and former colleague, Jorge Ramos. Jorge is the Culinary Director of the Americas at Hilton Hotels and Resorts. Jorge has an impressive track record of former roles such as Director of Food & Beverage and Culinary at Conrad Hotels & Resorts, Executive Sous Chef at[...]
In this episode, Steve is joined by the CEO of Jurny, Luca Zambello. Jurny is the hospitality industry's first vertically integrated system. Its all-in-one system includes AI pricing, automated smart access control, noise sensor dashboard, guest verification software, PMS, messaging, channel management, cleaning management system, online reputation tracker, and much more on it's all-in-one dashboard.[...]
In this episode, Steve is joined by Chef Sean Bernal. Chef Sean has worked as an Executive Chef at top hospitality companies such as the Ocean Reef Club, The Light Group, The Mondrian Hotel, The Delano Hotel, and is currently the Executive Chef at the brand new Mayfair House Hotel and Garden in Coconut Grove,[...]
In this episode, Steve is joined by Chef Sean Bernal. Chef Sean has worked as an Executive Chef at top hospitality companies such as the Ocean Reef Club, The Light Group, The Mondrian Hotel, The Delano Hotel, and is currently the Executive Chef at the brand new Mayfair House Hotel and Garden in Coconut Grove,[...]
In this episode, Steve is joined by Josh Johnston. After working in the hotel industry for years and working his way up to Director of Restaurants at the Four Seasons and Operations Training Manager at Hilton Hotels, Josh recognized a common painpoint among hotels. The room service trays that guests put in the hallway for[...]
In this episode, Steve is joined by Robin Moncrieffe and Nikki Wade. Both Robin and Nikki have individually had successful careers in hospitality in sales and together they have branched out into the podcast world. Since launching their podcast, Don't Look Under The Bed, it has been listed in the top 30 podcasts in the[...]
In this episode, Steve is joined by celebrity chef, entrepreneur, and inventor, David Burke. David is internationally known for his revolutionary techniques, successful restaurant empire, and many TV appearances. He has won Japan’s Nippon Award for Excellence, the Robert Mondavi Award of Excellence, and is the first American ever to win the prestigious Meilleurs Ouvriers[...]
In this episode, Steve is joined by Andrea Foster. Currently the Senior Vice President of Development at Marcus Hotels & Resorts, Andrea knew she wanted to build a successful career in hospitality at the young age of 14 years old. Throughout this conversation, you will hear where Andrea's love for the industry began, her experience[...]
In this episode, Steve is joined by Patrick Goddard. Throughout his successful career in hospitality, Patrick has worked in hotel development and operations for Hilton Hotels, Loews Hotels and Rosewood Hotels. He was also a successful hospitality entrepreneur. Today, Patrick is the President of Brightline Trains, where he is responsible for the company’s multi-billion-dollar intercity[...]
In this episode, Steve is joined by Kenroy Herbert. Kenroy is the President and Founder of Leviticus Lifestyle & Travel, where he and his team provide one-of-a-kind luxury experiences for vacationers on the island of Anguilla. He also leads the seven-member Board of Directors that oversees the global operations of the Anguilla Tourist Board where[...]
In this episode, Steve is joined by Phillipe Roederer. Phillipe's career focus has primarily been luxury wine, spirits, and bottled water. He has recently pivoted and is now building success as a brand consultant. Phillipe's former roles include CEO of VOSS Water, Eastern Division Manager of Clicquot Inc, VP Sales and Marketing Americas of Mumm[...]
In this episode, Steve is joined by Matt Dinkell. Matt is currently the General Manager at the award winning Mandolin Aegean Bistro in Miami. One of the hottest restaurants in the country. Matt has also worked in a number of different areas of hospitality. Some of Matt's former roles include General Manager at Mignonette, Restaurant[...]
In this episode, Steve is joined by Matt Dinkel. Matt is currently the General Manager at the award winning Mandolin Aegean Bistro in Miami. One of the hottest restaurants in the country. Matt has also worked in a number of different areas of hospitality. Some of Matt's former roles include General Manager at Mignonette, Restaurant[...]
In this episode, Steve is joined by Patrick Fisher, Senior Vice President and Managing Director at Fontainebleau Miami Beach. From being captain of the LSU football team back in college to landing top positions in the hospitality industry, Patrick is a natural leader that we can all learn from. In this conversation, Patrick talks about[...]
In this episode, Steve is joined by Santi Rodriguez, the General Manager for Nobu Hospitality. Throughout his career in hospitality working in impressive former roles as Worldwide Corporate Director at Nobu Restaurant, Director Of Operations at Mr. Chow Enterprises, and more, Santi has traveled the world, pursued his own entrepreneurial endeavors, and made a name[...]
In this episode, Steve is joined by Carlos Garcia, the General Manager at Sonesta Miami Airport. A hotelier at heart, Carlos' former roles include Hotel Manager at Intercontinental San Juan, Director Of Food And Beverage at Dreams Palm Beach, and a variety of positions during his 6 years at Hotel Intercontinental Miami. In this conversation,[...]
In this episode, Steve is joined by Chef Gordon Maybury, the Director of Culinary at the JW Marriot Miami Turnberry Resort & Spa. Chef Gordon is an incredible creative culinary professional with more than 30 years of progressive, worldwide experience in the Hospitality industry. Some of Chef Gordon's former roles include Executive Chef at The[...]
In this episode, Steve is joined by Amy Johnson. Amy is currently the General Manager at The Confidante Hotel in Miami Beach and member of Hyatt’s Global Diversity, Equity and Inclusion Council. Throughout her career, Amy has gained incredible hotel experience with former roles as the General Manager for the Hyatt Regency Calgary, Corporate Director[...]
In this episode, Steve is joined by James Ferguson. James is an award-winning Hotel General Manager with years of experience in effectively leading and managing hotel operations. He recently published his book, The Confetti Culture Playbook, an inspiring book that he wrote for hotel managers who are looking to build a strong company culture. James[...]
In this episode, Steve is joined by Peter Ricci. After years of working in leading industry roles including being the GM at major brands of Hilton, Holiday Inn, Best Western, and Ramada, Peter transitioned over to the academic side of hospitality. Today, Peter is the Clinical Associate Professor and Director of the nationally ranked Hospitality[...]
In this episode, Steve is joined by Ron Green. Ron is the Founder & Chief Entertainment Officer at EntertainmentResource.net, connecting hospitality venues with the right entertainment that fits their brand and elevates their events. Throughout this conversation, Ron talks about his impressive hospitality journey that led him to DJ-ing on a cruise ship, helping to[...]
In this episode, Steve is joined by long time friend and former colleague Frederic Delaire. Originally from France, Frederic is currently the Executive Chef at the JW Marriot Marquis Miami but he has had quite the unique journey to become the renowned chef he is today. Throughout this conversation, Frederic talks about his background learning[...]
In this episode, Steve is joined by Stephanie Leger. Stephanie is the Chief Excellence Officer at First Rate Hospitality where she leads various hospitality projects such as pre-opening planning, company transitions, evaluating properties incognito, training associates to drive guest engagement, and more. Throughout this conversation, Stephanie talks about her various roles within the Ritz-Carlton early[...]
In this episode, Steve is joined by Wil Slickers. Wil is the CEO & Founder of https://hospitality.fm/ (Hospitality.FM), a podcast network, and also the Co-Founder & COO of Recreation Rentals. If you're looking for new podcasts to listen and learn from, https://hospitality.fm/ (Hospitality.FM) has a wide range of shows that cover every corner of the[...]
In this episode, Steve is joined by Victoria Taylor, an Experience & Experiential Consultant. Victoria is passionate about creating stand-out guest experiences in the hospitality and luxury industries. She combines research, buying behavior data, marketing, creativity, and her storytelling expertise to cultivate a desire to experience and buy from hospitality and luxury brands. Victoria has[...]
In this episode, Steve is joined by Loni Paige, the CEO of Mixology Mixer & Loni Paige Events. When the global pandemic began two years ago, Loni's event planning business was put on hold and Mixology Mixer was born, providing cocktail kits and Zoom mixology classes for at-home happy hours. Today, both Mixology Mixer and[...]
In this episode, Steve is joined by Chef Allen Susser, the James Beard Award Winner. Chef Allen has been called the "Ponce De Leon of New Florida Cooking" by The New York Times and Food & Wine Magazine named Chef Allen "One of the Best 10 Chefs in America." Throughout this conversation, Allen talks about[...]
In this episode, Steve is joined by Buzzy Sklar, the CEO at Tropical Distillers. After owning clothing, restaurant, and bar businesses, Buzzy saw a need in the liquor industry for true mango and citrus flavors, inspiring him to launch Tropical Distillers. After successfully landing Tropical Distillers on the shelves across the state of Florida, Buzzy[...]
In this episode, Steve is joined by Zack Bush. Zack is the co-owner of Ball & Chain, a historic live-music venue on Miami’s famed street Calle Ocho, in Little Havana. Zack and his team renovated and restored the historical gem, famous for hosting 20th century jazz greats, and brought it back to life as a[...]
In this episode, Steve is joined by long time mentor, Paul Breslin. After working for over 20 years as an executive for top rated luxury hotel management companies, Paul is now the Managing Director at Horwath HTL. He is now works with developers and owners to turn real estate opportunities into successful hospitality companies. Throughout[...]
In this episode, Steve is joined by Ben Potts, Partner at Unfiltered Hospitality. Ben is one of the top bartenders in the country, cocktail connoisseur, and expert in fine spirits. With his newest venture, Unfiltered Hospitality, Ben and his team provide world class cocktail consulting, management coaching, and brand strategy in the beverage industry. Throughout[...]
In this episode, Steve is joined by Brian Proctor, the Founder & CEO of the Leeds Hospitality Group. Brian has over 40 years of experience in the hospitality industry working and managing hotels for some of the world's top companies and brands. Now with his own company, Leeds Hospitality Group, Brian works with clients on[...]
In this episode, Steve is joined by Dr. Jeffrey O, the CEO of the International Hospitality Institute. Dr. Jeffrey has a great understanding of how important each and every role in the hospitality industry is and he is working to spread that message on a global scale. Throughout this episode, Dr. Jeffrey shares his career[...]
In this episode, Steve is joined by Gabriel Constantin, the Managing Director at Trump International Hotel & Tower. Gabriel's drive, motivation, and willingness to seize opportunities that come his way has been the foundation to his success in the hospitality industry. Throughout this episode, Gabriel talks about his hospitality journey from washing dishes to becoming[...]
In this episode, Steve is joined by Mary Rogers, General Manager of the Montage Laguna Beach. Mary has had an incredible career in hospitality, from starting at the age of 13 working at a small bed and breakfast in Ireland to managing the Fontainebleau Miami Beach, one of the world's most luxurious hotels. Throughout this[...]
Welcome to the first episode of the Hospitality Mentor Podcast! In this episode, Hospitality Mentor host Steve Turk is joined by Victor Feria, the Managing Director of Tangy Management. Tangy manages luxury vacation homes and prides itself on providing luxury hotel service in homes. Victor talks to Steve about his journey in the hospitality industry[...]
In this episode, Steve is joined by Mohan Koka, General Manager of the Kimpton Surfcomber Hotel. Mohan shares his experience immigrating to the United States from India, how he found his way into hospitality and hotel management, pivotal lessons in his career, how to build and empower a team, and so much more. This episode[...]
Join me, Steve Turk, on the Hospitality Mentor podcast as we dive into the personal stories of some of the world's best Hospitality Professionals. We follow the journey of their ups, downs and wild turns and find out what it truly takes to make it in the amazing world of hospitality.

The Hospitality Mentor

Jeffrey Klein – Executive Vice President & Chief Operating Officer, Williams Island