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How Hedging Words Can Affect Your Communication In Hospitality

What are hedging words? Why is it essential to avoid them? How can we avoid the use of hedging words? In this episode, communication expert Michele Kline, with co-host Stephanie Leger, shares the benefits of reframing your communication and teaching your team to drop some commonly used terms to increase guest and team member engagement.

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Michèle Kline

Stephanie Leger

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Michèle Kline

Stephanie Leger

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