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How a Great Employee With a Bad Attitude Can Destroy Your Hospitality Business.

As hospitality business owners, you will likely have encountered the dilemma of that amazing team member – but their attitude stinks.

Whether you are in a coffee shop, cafe, restaurant or even hotels, you know that how our teams show up impacts the experience that our guests have. In this episode, I walk though how we can approach that one employee who is amazing at their job but are unable to align with our culture.


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