Airlines, the not so friendly skies

In this episode, hosts Michèle Kline and Stephanie Leger address the various areas of opportunity that airlines are leaving on the table when it comes to service failure and guest recovery.

Connect with the hosts on LinkedIn

Michèle Kline…

Stephanie Leger

Hosts Company Links:

Michèle Kline

Stephanie Leger

Learn more about your ad choices. Visit

© Hospitality.FM. All rights reserved. Website by Hudson Creative Studio.