The Best of 2020: Tactics and Habits of Hospitality Insiders and World-Class Performers

What a year this has been!

COVID has obviously been the big story, but personally, I took the leap and started my own company at the start of the pandemic, launched the podcast and have connected with more people in the industry than in many previous years combined.

A big part of that has been because of this podcast. What started as a hobby has turned into a passion project that I look forward to doing every week.

There have been too many great moments on the show this year to count but I’ve tried to pull a few of them and do a “best of episode” to at least highlight some of the conversations that resonated with me.

Thank you all for your support throughout the year and for coming on this journey with me. I hope some of the things we’ve talked about over the year have resonated with you or inspired you to take action.

Highlights from the “best of” show include:

Marketing

  • Ep. 15 w/ Josh Hogan on spending money against OTAs

Revenue Management

  • Ep. 16 w/ Parul Suri on revenue management practices that worked in the past that help with visibility in the future
  • Ep. 27 w/ Fabian Bartnick on RevPar index and vanity metrics

F&B

  • Ep. 24 w/ Josh Kopel on pivoting, change in the industry, evolving your Career, closing Preux & Proper and why he did it

Service

  • Ep. 13 w/ Clarence McLeod on proactive communication, non-negotiable basics are more important than ever and cocktail currency

The Future Hospitality

  • Ep. 31 w/ Ron Swidler on being nimble, using experts, and that we may not be qualified to answer the questions being asked right now
  • Ep. 33 w/ Jeremiah Tower on what needs to change in the hospitality industry, training and the effort needed to be the best

Thank you for your support over the past year. Thank you for continuing to listen each week, and thank you for sticking with me as we bring the show into the new year.

On that note – Happy new year to you and all the best in 2021.

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