Nate Wysk, the general manager of PointCentral joins us this week on GuestX. Nate tells us all about how they’re bridging the gap between technology and hardware. PointCentral is streamlining operations for property managers by offering smart thermostats, locks, and noise sensors, making it easy for property managers to control their properties. Learn more about[...]

Travis Wilburn and Rebecca Lombardo, co-founders of The 100 Collection join us this week on GuestX. Travis and Rebecca bring years of experience to their new start up, The 100 Collection, an independent evaluation program that awards a distinguished imprint to the top vacation rentals. Their focus is on creating a curated group of vacation[...]

Travis Wilburn and Rebecca Lombardo, co-founders of The 100 Collection join us this week on GuestX. Travis and Rebecca bring years of experience to their new start up, The 100 Collection, an independent evaluation program that awards a distinguished imprint to the top vacation rentals. Their focus is on creating a curated group of vacation[...]

Corinne Bentzen from The Home Depot joins Matt and Brian for a final interview at the Berkshires Home Makeover. Corinne tells us that this is a new space for the Home Depot, and they want to fully serve their customers by not only providing the tools and materials for home improvement, but also provide interior[...]

Marc Hostovsky, the founder of Minoan joins us this week. Minoan is turning short term rentals into showrooms for brands. Guests can use and experience products during their vacation, and purchase them through Minoan. This experience creates a symbiotic relationship between the supplier and consumer, through furnishing homes, and marketing the product to short term[...]

Holly and Brad from Our Faux Farmhouse joins Matt and Brian at the Berkshires Home Makeover in Lenox, Massachusetts. Holly and Brad tell us all about how they got their start in DIY home projects and interior design when they purchased their first home and started documenting the process online. Their design process during this[...]

Fariha Nasir from Pennies for a Fortune joins us from Lenox, Massachusetts, where Matt and Brian are covering The Berkshires Home Makeover. She is a self taught interior decorator with a background in painting. She started off transforming her home into a custom dream home, and tells us all about her process, her love of[...]

Danielle Guerrero from Our Nest on Powell joins us at The Berkshires Home Makeover in Lenox, Massachusetts. Danielle is an influencer and designer who got her start in home improvements by doing DIY projects in her first home. Danielle is all about first impressions and she made improvements to the front entryway and throughout the[...]

Rebecca and Pras, the vacation rental homeowners the vacation rental homeowners sit down with Matt and Brian and tell them about their experience during this project. They bought their home fully furnished and turnkey, but it lacked updated amenities. Once their home was chosen for this project, they were involved in the design process and[...]

Rebecca and Pras, the vacation rental homeowners the vacation rental homeowners sit down with Matt and Brian and tell them about their experience during this project. They bought their home fully furnished and turnkey, but it lacked updated amenities. Once their home was chosen for this project, they were involved in the design process and[...]

Matthew and Brian met up with Tim Rosolio, the Vice President of Vacation Rental Partner Success at Expedia Group. Tim talks about what makes a vacation rental more appealing to guests, and how important it is to list all of the amenities included in a listing. He highlights the fact that the right amenities can[...]

Join Matthew and Brian from Lennox, Massachusetts, for the first of an eight part series on the Berkshires Home Makeover. A collaboration between @vrbo and @homedepot, the Berkshires Home Makeover shows vacation rental homeowners just how easy it is to elevate the guest experience. Featuring three leading design-focused influencers and using furnishings and decor exclusively[...]

Join Matthew and Brian from Lennox, Massachusetts, for the first of an eight part series on the Berkshires Home Makeover. A collaboration between VRBO and The Home Depot, the Berkshires Home Makeover shows vacation rental homeowners just how easy it is to elevate the guest experience. Featuring three leading design-focused influencers and using furnishings and[...]

This week on GuestX, we met up with Alexander Limpert, the Co-Founder and CEO of GuestReady, a tech driven accommodation brand that focuses on short-term rentals. Alex explains GuestReady’s goal which is to offer guests unique stays with a consistent guest experience and high quality amenities. They also help owners through their sophisticated property management[...]

Michael Goldin joins us this week on GuestX, the Co-Founder and Managing Director at Storied, a niche hospitality company that features a collection of historic castles and estates. The idea behind Storied came to be when Michael stayed at a historic property that had ties in his family lineage. Storied allows guests to find unique[...]

Steve Carran joins Matt and Brian this week on GuestX. He is the Director of Sales for Stayflexi, an all in one automation platform, PMS system, and booking engine for the hospitality industry. Steve explains the idea behind Stayflexi, which is to make the guest experience as flexible as possible. The system leaves the choice[...]

Ashley Ching joins us this week on GuestX, she is the founder and CEO of Inhaven, a home furnishing platform for the vacation rental industry. Ashley has years of experience as a merchandiser and brings a wealth of knowledge to the vacation rental industry. She highlights the importance of providing guests with a consistent and[...]

Steve Turk joins us this week on GuestX, he is the Managing Director of Turk Hospitality Ventures. Steve sits down and talks to us about his vast experience in both the hotel and more recently, vacation rental industry. He addresses the need for set standards for both property managers and homeowners in the vacation rental[...]

This week on GuestX, Sarah Dandashy the founder of Ask A Concierge joins us. Sarah is an industry veteran who has years of experience crafting curated experiences for guests so that they can fully experience the destination they're visiting. Sarah also touches on the duality of the human element and technology in the hospitality industry.[...]

Matt and Brian sat down with Mauricio Ramirez, the Commercial and Marketing Director at Mundo Imperial. Mauricio explains the idea behind Mundo Imperial, which combines luxury resorts with entertainment experiences that are unique to the company. Mauricio highlights the importance of strategic marketing to diverse clientele and catering to their needs and wants. Learn more[...]

Deborah Labi joins us this week on GuestX. She is a serial entrepreneur in the short term rental space and the founder of the Have You Got Network, The Guest Innspector & Techsplained Series. Deborah encourages all property managers to stay in their properties so that they can experience it as a guest would. She[...]

Matt and Brian sat down with Matthew Heller, the founder of Performance Optimist Consulting, which helps organizations improve leadership competencies, customer service, and employee motivation. Matthew shares his wisdom and thoughts on what makes a great leader, which to him means having a passion for learning and people. Learn more about your ad choices. Visit[...]

This week on GuestX, we sat down with Brooke Pfautz, the CEO and Founder of Vintory. Brooke gets down to business and explains Vintory’s homeowner acquisition technology, which uses data to find and target desirable homes in a specific market. Brooke encourages property managers to keep growing within their target market and to differentiate themselves[...]

Tim Rosolio, the VP of Vacation Rental Partner Success at Expedia Group, joins Matt and Brian this week on GuestX. Tim has an end-to-end view of the business, he understands what hosts need because he is one. Tim explains Vrbo’s conversion based sort, which gives hosts with good reviews the spotlight, rewarding them for their[...]

This week on GuestX, we sat down with the author of Million Dollar Host, Julie George. Julie shares her story in the short term rental business, where she built a 130 property business on her own which generated over $8 million dollars in less than 3 years. She has since sold her business and has[...]

This week on GuestX, we sat down with the founder of Book Ambition, Dennis Ross. Dennis started his writing career in the music industry writing and producing notable artists like Boyz II Men. Dennis is a professional ghostwriter and he shares his vast experience around meaningful storytelling, and stresses the importance of using emotions to[...]

Matt and Brian sat down with David Stange, the founder of Beachy at HITEC 2022. David explains how Beachy is improving the guest experience by allowing hotel and resort guests to book amenities, activities, and food through their easy to use platform. Beachy is also streamlining operations for managers and service workers by making it[...]

Mark Simpson, the founder of Boostly and author of The Book Direct Playbook joins us on GuestX this week. Mark noticed there was a lack of online support for hospitality owners, which sparked the creation of Boostly. Through Boostly, Mark has helped over 100,000 people from every niche of the hospitality industry by providing tactics[...]

Louise Brace, the owner of Rental Tonic joins us on GuestX this week. Louise is a dedicated copywriter and digital marketing strategist who has been writing for the hospitality industry for over 10 years. As a lover of travel herself, Louise shares her passion for writing memorable content for short term rental companies which strengthens[...]

John Suzuki of Vrbo pivots the conversation and dives deep into data and how to utilize it correctly in a way that is understood. John highlights important applications of data, such as pricing and revenue management. He also gives us his insights on where the industry is now and what the future looks like. Learn[...]

John Suzuki of Vrbo pivots the conversation and dives deep into data and how to utilize it correctly in a way that is understood. John highlights important applications of data, such as pricing and revenue management. He also gives us his insights on where the industry is now and what the future looks like. Learn[...]

We sat down with industry veteran John Suzuki, Vrbo’s Global Evangelist and Ombudsman. John has been educating and inspiring the vacation rental and travel communities for 18 years. John has a real passion for hospitality and is always striving to raise the bar of industry standards by meeting and exceeding traveler expectations.

We sat down with industry veteran John Suzuki, Vrbo’s Global Evangelist and Ombudsman. John has been educating and inspiring the vacation rental and travel communities for 18 years. John has a real passion for hospitality and is always striving to raise the bar of industry standards by meeting and exceeding traveler expectations.

Tim Murphy, the CEO of Boomers Parks joins us this week on GuestX. Tim shares his knowledge from his experience in the hospitality and family entertainment industry. Tim stresses the importance of quality service and conditions, which cultivates a quality experience that guests want to enjoy longer, which keeps them returning in the future.

In this week’s episode, we sat down with Steve Schwab, the CEO and Founder of Casago. Steve is an industry veteran, and explains how a franchise model can turn a property manager into a local hero with the enterprising tools of a large company. Steve offers valuable insights on the current state of the short-term[...]

Josh Liebman, the new Guest Experience Evangelist for ROLLER Software, shares his passion and keen insight for all things guest experience on this week’s podcast. Josh has extensive experience in the tours and attraction industry, and he shares some great information about where things are headed and specific ways that you can improve your guest[...]

In this week’s episode, Matt and Brian chat with VTrips Founder and CEO Steve Milo about the hospitality industry, business development, and his advocacy efforts for fair regulation locally and through VRMA. Steve is an entrepreneur, veteran and thought leader who has scaled VTrips from a small firm to a company managing thousands of rental[...]

Graham Donoghue, CEO of Sykes Holiday Cottages, joins Matt and Brian this week on GuestX. Graham’s impressive resume includes product innovation, technology, and digital transformation across a wide range of industries. Graham talks about how the team at Sykes uses data and their Net Promoter Score (NPS) to make informed decisions around the guest experience.

This week we welcomed Sarah Taveprungsenukul, the co-founder of youtip, back to the podcast. We spoke with Sarah during the 2021 Phocuswright Conference, where youtip was awarded Most Innovative Startup of the Year. Sarah’s passion for the hospitality industry is evident as she explains how youtip is changing how people tip with their cashless, contactless[...]

Co-owner of Casal dei Fichi, Bob Garner, joins us this week to discuss his sustainable and personal approach to hospitality. Located in beautiful Le Marche, Italy, Bob tells us about the beginnings and the restoration of Casal dei Fichi and how they embrace sustainability and inspire guests to do the same after their trip. Bob[...]

Andrew Schulz, the co-founder of NoiseAware, a company that provides noise monitoring technology, sits down with Matt and Brian this week to explain the idea behind the company. Andrew shares how NoiseAware works by sensing noise levels in a home without recording dialogue. It then utilizes algorithms to determine if the property manager or guest[...]

Matt and Brian sat down with Steve Cody, the CEO and co-founder of Bunking. Steve has created several rental businesses and marketplaces throughout his career. Bunking, his most recent company, came to be when his kids wanted to live in Tofino, Canada but needed to find an affordable option. Bunking allows people to connect and[...]

This week on GuestX, we sat down with Madison Rifkin, the CEO, and Founder of Mount. Mount improves the guest experience by enabling property managers to rent amenities already present in the home, such as bikes, scooters, and golf carts, to guests via an app. Madison shares how they have expanded the business by adding[...]

It’s all about guest experience at Villas of Distinction. Matt and Brian caught up with Steve Lassman, the vice president of Villa Product and Agency Relations for World Travel Holdings’ luxury villa division. Steve explains their guest-first approach and how the team at Villas is creating immersive domestic and international experiences for their guests with[...]

Chip Conley, the founder of Joie de Vivre, and NYT best-selling author has one of the most fascinating entrepreneurial journeys we’ve heard on GuestX. From founding his own boutique hotel empire to working with Airbnb from the very beginning, Chip is at the forefront of the hospitality business. In this week’s podcast, he shares his[...]

Creating an experience for your customers isn’t a simple task. The guest experience goes beyond the onsite experience – it starts with the guest’s first touchpoint with your brand. In this week’s episode, we’re joined by Tom Kenyon, the VP of Product for BlueTent, to discuss the importance of investing in your brand’s story to[...]

Co-hosts Matt and Brian sit down and reflect on the first nine months of the GuestX Podcast. Reviewing the variety of guests they’ve interviewed and the most important topics discussed on the show. They also share why it’s important to get insights from professionals outside the hospitality industry to improve the guest experience. Learn more[...]

Loma Homes’ Co-Founder, Jeff Brown, joins us this week to share how he and his team is taking a unique position in the industry. They create immersive experiences for their guests through themed vacation homes and their online presence. Jeff explains that since the homes are owned solely by the company, it makes it easier[...]

This week, Matt and Brian met up with Jacque Riley, the global director of marketing and communications at Club Quarters Hotels. Jaclyn draws from her knowledge of the global hospitality marketing field to explain the nuances of scaling a brand and “engineering a feeling” and then “monetize that feeling.” Whether trying new loyalty programs or[...]

This week, Matt and Brian met up with Jaclyn Riley, the global director of marketing and communications at Club Quarters Hotels. Jaclyn draws from her knowledge of the global hospitality marketing field to explain the nuances of scaling a brand and how she “engineers a feeling” and then monetizes that feeling. Whether trying new loyalty[...]

GuestX sat down with Mark Levy - Employee Experience Advisor, TEDx speaker, and company culture advisor - to talk all about the employee experience. Mark explains how the employee experience is a "guest experience", with company culture, values, environment, as just a few of the factors that can keep employees happy. He describes his time[...]

Matt and Brian met up with Mike Harrington, the CEO and owner of Carolina Retreats and the former president of VRMA. Mike explains how he got his start in the industry and how it has changed since he got his start. He touches on each segment of the business, including asset management, brand consistency, and[...]

GuestX sat down with Dennis Goedheid, the Founder and CEO of Casiola Vacation Homes and Guestor. Dennis takes us through his early days of property management and how Casiola came to be. Dennis explains Casiola’s branding strategy and tells us about their unique software system, which is fully transparent, allowing owners to see all of[...]

Matt and Brian sat down with industry veteran and travel enthusiast Djuan Rivers, the former VP of Disney’s Animal Kingdom. Djuan shares his knowledge from his vast experience in the hospitality industry and explains how every role in a company plays an essential part in the overall guest experience. He also underscores the importance of[...]

GuestX sits down with Chris Maughan, CEO and co-founder of I-PRAC, a global accreditation platform for short-term rental companies. Chris shares how I-PRAC came to be when he met a family who booked a vacation rental that didn’t exist. Chris also explains the I-PRACs trust logo, a unique ID members receive that they can display[...]

Matt and Brian met up with Sachin Narode and Rachel Obenshain, the founders of Xeniapp at Phocuswright. Sachin and Rachel talk about the idea behind Xeniapp and how they are making travel simple for both the provider and guest. Xeniapp is a web-based storefront, booking engine, CRM, and payment settlement engine all in one.

GuestX caught up with Daniel Cruz, CEO and co-founder of Washbnb, a laundry solution built exclusively for hosts. Daniel talks about how Washbnb came to fruition while he was a property manager trying to get his linens clean for many units. Washbnb uses a different approach to laundry services which offers hospitality companies the highest[...]

Matt and Brian sat down with industry veteran and CEO of Journera, Jeff Katz. Jeff goes in-depth on Journera’s mission and how they are helping travel-related companies access a holistic view of their customer data to improve the guest experience further and drive business.

Matt and Brian sat down with Philip Ballard, the CCO of HotelPlanner.com, during the 2021 Phocuswright Conference. Philip takes us through the history of HotelPlanner.com and its plans to go public in the coming months. He also talks to us extensively about their call center system and how they combine the human element with AI,[...]

BeMyGuest CEO and Co-Founder Blanca Menchaca joined GuestX to discuss the history and mission of BeMyGuest, a B2B travel technology company servicing the tours and activities industry in the Asian Market. Blanca tells us about the hurdles that BeMyGuest has overcome regarding the redistribution and resale of tours, activities, and attractions.

Matt and Brian had the pleasure of speaking with the CEO and Co-Founder of LocalAdventures, Daniel Peña, who also happens to be a Phocuswright 2021 Young Leader. Daniel talks about the tours and attractions industry in Latin America and how LocalAdventures targets consumers directly and through travel agencies in those markets.

GuestX sat down with the President & COO of Guesty, Vered Raviv Schwarz, at the 2021 Phocuswright Conference. Vered talks about Guesty’s vision and the benefits of integrating one platform with other services so property managers can streamline their operations. Vered also shares her positive outlook on the state of the vacation rental industry, which[...]

Matt and Brian speak with the VP of Sojern, Cady Wolf, at the 2021 Phocuswright Conference. Cady reveals how Sojern is driving direct bookings with their unique multi-channel marketing approach for small property management companies to the big players and everyone in between. Sojern's goal is to help property management companies drive their customer acquisition[...]

GuestX sat down with Alex Mirza and Yvonne Choi from MogulRecruiter during the 2021 Phocuswright Conference. Alex and Yvonne talk about how important it is to open up the talent pool to promote diversity and welcome people from other service industries. They also share how MogulRecruiter addresses the hospitality industry's talent, booking, and management challenges.

Matt and Brian caught up with Nelson Boyce, the managing director of travel at Google, during the 2021 Phocuswright Conference. Nelson talks to us about digital transformation in the travel industry and explains how it helps hospitality companies prepare for the future.

Matt and Brian talk with the co-founders of youtip, Sarah Taveprungsenukul and Doug Miles. Youtip was born out of the COVID-19 pandemic and was the winner of the summit competition at the Phocuswright Conference. Sarah and Doug talk to us about how youtip is easily deployable across different brands, properties, and hotels. Youtip is making[...]

GuestX sits down with Peter Comeau, Managing Director at Phocuswright. Peter talks to us about the industry's significant jump in bookings through digital channels and how airlines and hospitality companies adopted flexible booking policies due to COVID-19.

Join us with Revital Kristal, CEO and co-founder of reTravel, an automated AI-powered technology platform that travel agencies and airlines use to sell their customers anything using a curated marketplace of trusted providers. Revital takes us through what it’s like to present at the Phocuswright Conference and what the future looks like for reTravel.

Join Matthew and Brian as they sit down with the CEO of Beyond, Julie Brinkman. Julie talks about how Beyond is helping property managers and owners through their dynamic pricing system, building guest community to promote direct bookings, and the importance of data when it comes to booking and pricing.

In this week’s episode, we sit down with Peter Ricci, the director of Florida Atlantic University's hospitality and tourism management program. Peter is a veteran in the hospitality industry, with over 25+ years of experience in different segments of the industry. Peter shares his thoughts on the state of the hospitality workforce and the importance[...]

Join Matthew and Brian from the 2021 Phocuswright Conference bringing you the latest in the industry and kicking off the episode series including exclusive interviews from the industry's top professionals. You don't want to miss this!

This week GuestX sits down with the CEO of Safely, Andrew Bate. Andrew takes us through the early days of Safely, and how the company has evolved into what it is today. Safely helps homeowners utilize their asset in a safe and protected manner, and provides them with insurance and peace of mind.

Sit down with Tess Brown from Beyond at the 2021 Vitur Summit. Tess talks about how each vacation rental is unique and how amenities and experiences can influence the price of a rental. Tess also explains that although there are powerful tools for dynamic pricing, nothing will replace the human element in the process.

Catch up with Paul Stevens from ShortTermRentalz at the 2021 Vitur Summit. Paul talks about the Shortyz Awards, the Urban Living Festival, and how conferences and events bring together different parts of the hospitality industry, which creates learning experiences and networking opportunities.

Chris Monkaitis, director of marketing at RealTech Webmasters is our guest this week. He’s been with RealTech, a niche website development and marketing company that specializes in the vacation rental and real estate category, for over nine years. Chris shares his extensive knowledge of web design and marketing, and emphasizes how a well-designed and efficient[...]

Matthew and Brian catch up with Manuel Lozano at the 2021 Vitur Summit. Manuel talks about how he helped bring the vacation rental industry in Mexico and Latin America together by founding the Expo Renta Vacacional, and highlights the importance of education, resources, and networking within the industry.

Join us at the 2021 Vitur Summit with Johan Van Staalduinen, director at Kave Home. Johan talks about the great things that Kave Home is doing for the vacation rental industry, such as providing furniture solutions for property managers, home stagings, and inventory management.

In this week’s episode, GuestX Podcast co-hosts Matthew Loney and Brian Hamaoui sit down with Jonathan Lancaster, Senior VP of Natural Retreats. From your website to building the right team, Jonathan covers multiple ways hospitality companies can create positive guest experiences that lead to brand loyalty.

Matt and Brian sit down at the 2021 Vitur Summit with industry expert Elise Renaud from Belvilla. Elise talks about the ups and downs of the COVID-19 pandemic, European travel trends, and how Belvilla's technology platform helps vacation rental companies streamline their data and ultimately improve their guest experience.

Join Matthew Loney and Brian Hamaoui as they catch up with Iñigo Unanue of SALTO Systems at the 2021 Vitur Summit. Tune in to learn how smart locks and keyless entry systems can enhance the guest experience and are an incredibly important touchpoint during the guest journey.

This week GuestX talks with Tyler Sindel, strategic partnership manager at FareHarbor, about the importance of the booking flow of tours, activities, and attractions as part of the total guest experience. From the instant, the guest has the idea of what to do to the completed booking, hosts Matthew Loney and Brian Hamaoui get pointers[...]

Join Matthew and Brian from the 2021 Vitur Summit with Antonio Bortolotti, host of the Vacation Rental World Summit. Antonio emphasizes the importance of virtual concierge and home automation solutions and talks about how they impact the guest experience. He also shares the new format of the Vacation Rental World Summit and how it brings[...]

Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Walter Buschta, VP of Marketing at Phocuswright. Walter talks extensively about collecting guest data and how property managers can use it to make informed marketing decisions and further enhance the guest experience.

Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Wes Melton, Founder of Nokori. Wes shares insights on brand equity and differentiation, and marketing. Wes highlights the importance of committing to a marketable position in today's hospitality industry. Join hosts Matthew Loney and Brian Hamaoui this week on GuestX[...]

Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Jeff Cavins, Founder and CEO of Outdoorsy, the largest community driven RV rental marketplace. Jeff takes us through the early days and evolution of Outdoorsy, and like traditional hospitality companies, RV hosts are now striving to offer their guests hotel[...]

Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Durk Johnson, VP of Hospitality at Seabrook Land Company and founder of Housekeeping Solutions Team. Learn about the importance of property presentation and standards and how crucial it is for property managers to be consistent in implementing the same level[...]

Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Jessica Gillingham, founder and managing director of Abode PR. Jessica talks us through the importance of brand perception and alignment, and how creating a unique and friendly experience from the beginning stages of the guest journey will distinguish your brand[...]

Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Jeff Hamaoui, founding partner and Director of Education at the Modern Elder Academy. Jeff talks extensively about creating a transformative experience through culture, content, and community. By applying this to the hospitality industry, you can create the ultimate guest experience.

Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Universal Orlando Resort. In this episode, learn all about the importance of team leadership and support, and how staff interactions with guests can further enhance the guest experience and story.

Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Alex Husner, Chief Marketing Officer of Condo-World Resort Properties. Alex emphasizes the foundations of branding and the importance of strong messaging and guest communication which fosters loyalty and trust in the first stages of booking a property.

Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Arthur Colker, CEO & Founder of StayFi. Arthur illustrates the ins and outs of acquiring guest data and how property managers can implement it into their marketing strategy.

Join Hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Michael Friedman, Director of Franchise Growth and Expansion at SkyRun Vacation Rentals and Co-Founder of Vacation Rental University. Michael talks about the importance of vacation rental education and how property managers and owners can fill in the gaps where guest[...]

Join Hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special Guest Steve Caron, GM/CEO of iTrip, to learn about how property managers must open the lines of communication with guests so that they can provide an excellent guest experience and customer service.

Join Hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Thibault Masson, founder of Rental Scale-Up. Thibault emphasizes the importance of utilizing data to craft guest expectations in order to improve guest experience.

Join   hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with   special guest Wil Slickers, co-founder and Destination Director of Recreation   Vacation Rentals and host of Slick Talk, to learn how property managers can   cultivate an authentic guest experience through local experiences, guest   reviews, and property listings.

Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Bruce Rosard, co-founder and COO of Arival, as they discuss the gap between the activity and lodging sectors and how the two can come together for better guest experience.

Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Cliff Johnson as they talk about getting "Back to the Basics" of guest experience. Hear Cliff's unique perspective as a pioneer in the industry, touching on everything from the importance of knowing your guests to the essential elements every property[...]

 From branding to conversion and must have services, join us with special guest Simon Lehmann to explore the holistic 360º approach to guest experience.

GuestX Podcast will focus on helping listeners like you understand today's guest experience landscape. We'll be talking about the entire guest journey—from planning stages to the actual trip and beyond. GuestX is for hospitality professionals with a passion for improving Guest Xperience. Join us as we uncover both technologies and human driven initiatives that are[...]

Welcome to our podcast a real world discovery of Guest Xperience in the hospitality industry, uncovering a mixture of technologies and human driven initiatives that are raising expectations and forever changing the Guest Xperience across the hospitality and lodging sector. If you are interested or involved in the travel industry and are passionate about creating[...]