This is something I have been lamenting for some time, I will preface all of this with the fact that my upbringing and childhood lead me to use this in the beginning of my career; but I believe that I have changed. Am I hard, yes, have I learnt to lead with empathy, most definitely. The industry is constantly changing, the people in it are evolving and as an “older” generation in the industry we need to be molded as much as we help mold these new recruits. Saying “that’s how we’ve always done it” does not cut it anymore.
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Share a dram with the hospitality industry’s top global talents: bartenders, venue owners, distillers and industry aficionados. Shawn Soole has lived, breathed, and imbibed hospitality for decades. Now, he delves into the advice, opinions, and provocative stories that are helping to define the creative, culturally-necessary space of ‘modern hospitality’—covering topics from front-of-house service, to back-end business operations, and every inch between.
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