It’s all about guest experience at Villas of Distinction. Matt and Brian caught up with Steve Lassman, the vice president of Villa Product and Agency Relations for World Travel Holdings’ luxury villa division. Steve explains their guest-first approach and how the team at Villas is creating immersive domestic and international experiences for their guests with[...]

Guest First with Steve Lassman

It’s all about guest experience at Villas of Distinction. Matt and Brian caught up with Steve Lassman, the vice president of Villa Product and Agency Relations for World Travel Holdings’ luxury villa division. Steve explains their guest-first approach and how the team at Villas is creating immersive domestic and international experiences for their guests with the help of activity buyers, travel advisors, and their partners. He also stresses the importance of choosing property partners that align with your companies’ values and processes.

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