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Ep. 84 From Texas to South Dakota with Nichelle Lund, Corporate Sales Manager at IHG Hotels

Nichelle Lund approaches Hotel Sales from a customer service forward approach. She enjoys working with Guest Service Associates and leads by example relative to guest and client interactions.

Nichelle is a 14 year hospitality veteran focused on better communications, better cultures and elevated customer service experiences and has developed three very unique workshops that bring these elements together for teams of all sizes.

In this episode of Don’t Look Under The Bed we discuss Nichelle’s hospitality journey and how she supported struggling hotels, her break from the hospitality industry as well as her return and so much more.

Connect with Nichelle Lund:

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IG: @dontlookunderthebedpod

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