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Authentic Hospitality Service

Authenticity is about aligning words and actions!

It is inevitable to recognize that guests and consumers of services these days seek an authentic style of customer service. Why? Because they feel most comfortable when the employees who serve them act informally, avoiding the airs and artificiality of the past. Stephanie Leger & Michele Kline discuss authentic hospitality service.

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Michèle Kline

Stephanie Leger

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Michèle Kline

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