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A Strategy For Dealing With Feedback in your Coffee Shop

We all have to deal with reviews from customers from time to time – both good and bad. But the real power is in how we deal with the information they provide. It’s important to note that in the coffee shop industry our customers, more often than not, will vote with their feet. They will just go somewhere else with their business.

So when someone provides any feedback, we must treat this like gold.

In this episode, I share a strategy for dealing with that feedback and how we should act upon it. It’s important from the point of view of both your business performance and also customer experience that we do.


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