Matt and Brian sat down with industry veteran and travel enthusiast Djuan Rivers, the former VP of Disney’s Animal Kingdom. Djuan shares his knowledge from his vast experience in the hospitality industry and explains how every role in a company plays an essential part in the overall guest experience. He also underscores the importance of[...]

A Career in Guest Experience with Djuan Rivers

Matt and Brian sat down with industry veteran and travel enthusiast Djuan Rivers, the former VP of Disney’s Animal Kingdom. Djuan shares his knowledge from his vast experience in the hospitality industry and explains how every role in a company plays an essential part in the overall guest experience. He also underscores the importance of guiding front-line employees since guest expectations have rapidly changed.