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46. How to Handle Negative Reviews?

They are never fun to get but YOU WILL get them; the dreaded “Negative Review.” Our guests are not always right, but it’s our job to make them feel that way. Seeing a negative comment about your beautiful property can be difficult. It’s tempting to argue and act defensive but that will NOT help your case. Let’s talk this week about: 

  • What to do when you get a negative review
  • Tips for how to best respond
  • Addressing future potential guests
  • The private comments
  • How responding to all reviews helps your profile (and occupancy)

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If you want to learn more about Tim’s journey, email us at [email protected] for a  free copy of the Amazon Best Selling book Tim co-authored: “Resilience, Turning Your Setback Into a Comeback.”

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