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210. Why a Perfect Property Gets Less-Than-Perfect Reviews (and what to do about it)

Have you ever been left scratching your head, wondering why guests, who seemingly had a perfect stay, end up giving a less-than-stellar review? It’s a scenario that perplexes many hosts, but fear not – we’ve got the answers and strategies to ensure it happens less frequently. 

So, what are the reasons behind this inconsistency, and how can you ensure your property consistently earns those 5-star ratings? Stick around as we explore five crucial factors and provide actionable strategies to transform your guest reviews. 

In this episode, you’ll learn:

  • The importance of setting the right expectations
  • Effective communication strategies
  • The critical role of cleanliness
  • Secrets of handling minor maintenance issues

As we conclude this eye-opening episode, remember that mastering guest reviews is an ongoing journey. By implementing the strategies discussed here and honing your communication skills, you’re on the path to turning every stay into a 5-star experience. Need help managing your short-term rental and you don’t want to go it alone? Shoot us a message here and we’ll see if we can help. We hope you found these insights valuable for your short-term rental journey. If you did, don’t forget to like, subscribe, and share this with fellow property managers and enthusiasts.