How to Get Hotel Guests to Come Back with Shep Hyken

Welcome back to the HospitalityMD podcast! This week we welcome Customer Service and Customer Experience expert, Shep Hyken, to the show! Shep shares some great stories and even better advice for hoteliers everywhere.

Do not forget to pick up his new book “I’ll Be Back” on Amazon today: https://amzn.to/3EzMkEl

Follow Shep on LinkedIn: https://www.linkedin.com/in/shephyken/

Be sure to connect with HospitalityMD on our socials here: www.solo.to/hospitalitymd

Send in a voice message: https://anchor.fm/hospitalitymd/message