Ep 70 – Minimizing Risks Through Intelligent Guest Screening with Ela Mezhiborsky

GUEST’S BIO
Autohost CPO and co-founder Ela Mezhiborsky handle the intersection of customer success and product development, setting priorities and driving the product roadmap based on client feedback. Before transitioning to SaaS, her career involved working in risk management, running her own digital marketing agency, and managing a successful short-term rental business in Toronto. In fact, it was her experience in the short-term rental industry that exposed her and her co-founders to the massive security void plaguing property managers. It’s the reason they built Autohost.

HIGHLIGHTS OF THE EPISODE
04:32 Ela Mezhiborsky introduction and background
05:23 How Ela got into the STR industry
08:02 How Autohost was created
11:00 Ela shares how Quickstay experienced fraud ring and illegal activities from guests
15:45 What is Autohost
17:27 Providing a safe check-in experience for guests and hosts
19:31 How to screen your guests without using a formal screening tool
26:06 Ela talks about anti-discrimination in the STR industry
29:37 What Autohost does for STR operators
32:20 Autohost’s guest screening process
37:14 Ela talks about Autohost Starter
40:47 Acknowledgments to Ela
41:02 Where can people connect with Ela
41:38 Ela’s #1 secret to success with STR

NOTABLE QUOTES
“Spidey sense is better than no sense.” – Ela Mezhiborsky
“Be aware of what you said. ” – Ela Mezhiborsky
“Identifying where your red flags are is important.” – Ela Mezhiborsky
“Inherently, people are good but sometimes good people still discriminate unconsciously.” – Emanuele Pani

CONNECT WITH THE GUEST
Ela Mezhiborsky: Facebook | Linkedin
Autohost: Website | Instagram

CONNECT WITH THE HOSTS

Michael Sjogren: Short Term Rental Secrets Facebook Group | Clubhouse | Instagram | Youtube | Facebook Page | Linkedin

https://linktr.ee/the_airbnbguy

Emanuele Pani: Clubhouse | Instagram | Facebook | Linkedin

FREE MASTERCLASS TRAININGhttps://www.strsecrets.com/masterclass