#20: Your Brand as Your Promise With Cliff Ettridge, Partner at The Team

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Cristian Grossmann,, Co-Founder & CEO at BeeKeeper, joins Michael in this week's episode. Christian shares insights on the journey of creating Beekeeper, a platform designed to transform communication and engagement with frontline hospitality teams. The discussion covers the challenges faced by frontline workers, including the lack of digital tools tailored to their needs, and how[...]
Today we're joined by Matthew Cameron, a consultant dedicated to improving employee retention, performance, and well-being in hospitality businesses. They explore Matthew's transformative journey from a challenging hospitality career, marked by a personal crisis, to his current mission of enhancing the work environment for others. Matthew shares the concept of job crafting, his personal daily[...]
Dan Simons, the co-founder and CEO of Farmers Restaurant Group, known for its unique business model and dedication to sustainability, joins Michael again on the podcast. Nearly two years since their last discussion, they delve into how the business has evolved.Instead, the conversation highlights Dan's commitment to improving mental health in the workplace, its direct[...]
Tai Ricci, partner at Hi Neighbor Hospitality Group, joins us for this episode. Tai explores a range of topics critical for success in the hospitality business, focusing on innovation, culture, leadership, and the impact on communities. She shares her journey from her creative background into the world of hospitality, highlighting how personal experiences and a[...]
In this episode, Dr. Vincent Walsh, a UK-based circular regenerative food and agriculture expert, shares his journey, insights, and aspirations in making a positive, everlasting impact on the food system through consulting with major UK food and beverage companies. Dr. Vincent discusses the significance of understanding nature's evolution, circular and regenerative practices, and the potential[...]
Dan Newman, the Managing Director of Hospitality Rewards, the UK's first employee benefits platform for the hospitality trade joins us in this episode. Dan and Michael discuss the mission of Hospitality Rewards to improve financial, mental, and physical health benefits for employees in the hospitality sector, moving beyond traditional compensation platforms. The platform offers unique[...]
Larry Korman is back on the podcast for this week’s episode to talk all about the value of maintaining consistency in business operations, regardless of external circumstances. He provides insights into the importance of humanizing the hospitality experience, especially in unprecedented times, like during the pandemic. Larry also reiterates his commitment to upholding transparency and[...]
Natalie Campbell and Charlotte Harrington, Co-CEOs of BELU, join Michael today on the podcast. BELU is a Social Enterprise focusing on transforming the hospitality industry's approach to water, using an innovative business model to deliver top-notch water service to venues while contributing significantly to social and environmental causes. The episode discusses the unique approach to[...]
Welcome to episode 3 of the Special Edition podcast series “EXPANSION THROUGH CULTURE - The Scandi Way”.We are joined by owner/operator Morten P. Ortwed, founding partner at DiningSix, a Danish restaurant company redefining the dining experience.Morten and Michael dive into: The journey of DiningSix and how they came to expand into multiple countries.Why DiningSix's vision and[...]
In this episode, Michael has a conversation with Rob Liddiard about applying the principles of the Entrepreneurial Operating System (EOS) in businesses to increase profitability and create heart-centered operations. EOS, is a holistic system that organisations can employ to realize visions, increase accountability and strengthen team health. Rob shares his experiences transforming struggling businesses into[...]
The conversation revolves around Jennifer's journey from an English major to the dynamic world of entrepreneurship. She discusses her passion for solving problems in the hospitality industry with the establishment of Croux. Croux is a platform that bridges the gap between businesses in need of temporary staff and individuals craving for job flexibility. It offers[...]
Ed Barry, the owner of Edify, a business analytics tool for hospitality businesses, discusses his experiences as a former operator. He shares the insights gained from running his coffee shop chain, Over Under Coffee, and how they led him to envision a technology solution to address various operational challenges in hospitality. Ed also highlights the[...]
Welcome to episode 2 of the Special Edition of “EXPANSION THROUGH CULTURE - The Scandi Way”.Michael talks with Simon Wanler, Co-Founder and CEO of Bastard Burger: They Delve into the story of Simon and the renowned burger chain, exploring the vision, mission, and success driving Bastard Burger's rise.Uncover how Bastard Burger's mastery of culture and people[...]
Welcome to the Special Edition of “EXPANSION THROUGH CULTURE - The Scandi Way”.In this kickoff episode, your hosts Christopher Cato Lavebrand and Michael Tingsager spill the beans on why Ziik and Hospitality Mavericks joined forces for this exclusive podcast series.They discuss how hospitality is facing its toughest challenges ever! Why today's employees want more from their[...]
In this episode, Kyle Grant, the founder and CEO of Oxwash, a company revolutionizing the laundry industry, discusses the environmental impact of traditional laundering methods and how his company strives to significantly lessen it. Kyle details several of Oxwash's innovations, such as cold washing, the use of ozone super saturation, net zero laundries, and inventory[...]
In this insightful episode, renowned chef and founder of the globally acclaimed Frenchie restaurant group, Greg Marchand, reflects on the landscape of high end dining and its numerous challenges. Greg discusses his entrepreneurial path and strategic responses to global events and consumer preferences evolution. He also highlights the importance of maintaining values such as genuine[...]
In this honest and informative conversation, Wayne Baker, author of the transformative book 'All You Have to do is Ask', delves into key themes of his work and the integral part they play in personal and organizational success. Discussing reasons why people struggle to ask for help, he points out factors such as societal pressure,[...]
Jeannette Hyde, Nutritional Therapist and Writer, shares her journey from being a journalist to a nutritional therapist fascinated with gut health.This episode delves into the relationship between food, the microbiome, and one's overall health. Jeannette's approach to better gut health involves consuming a variety of plants, including 'live' food, and reducing intake of processed foods.[...]
Ally Gordon, a successful coach and mentor, returns to discuss how to create a vision and set goals that align with our values, aspirations, and future plans. He stresses on the importance of recognizing our limitations and working around them, as well as challenging our beliefs and understanding our identity and purpose. He shares practical[...]
Today we speak with Darren Spicer bout redefining the drive-thru beverage experience with Clutch Coffee Bar.In this episode, Darren Spicer, CEO and co-founder of Clutch Coffee Bar talks about his U.S. based coffee company’s mission to redefine the drive-thru beverage experience. He discusses their emphasis on human interaction over AI technology in their services, their[...]
In this episode, former rugby player and current general manager of Zambrero Ireland, Darragh Fanning, shares his transition from professional sports to running a fast-growing restaurant chain, Zambrero. Zambrero is Australia's largest Mexican restaurant franchise with a strong focus on donating meals to those in need. Darragh talks about his entrepreneurial journey, his initial plan[...]
This week we have fellow podcaster, Chip Klose, The Restaurant Coach, dive into building profitable businesses.In this conversation, Chip emphasizes the importance of understanding the restaurant as a business and the necessity of profit to survive and make a positive impact on society. He describes his journey from operations within the restaurant industry to marketing[...]
Today we speak with Edward D. Hess--Professor Emeritus of Business Administration, Darden School of Business.This conversation covers human behaviour and mental function, emphasizing that humans are hardwired to seek affirmation or confirmation of their beliefs and personal narratives. Edward highlights the need to overcome inherent tendencies to be 'lazy, perfect people', which has proven ineffective.[...]
Jeremy became one of London’s most successful restaurateurs after meeting partner Chris Corbin at Langan’s Brasserie. Jeremy King shares his journey into the world of hospitality, his beliefs about putting people first, and his perspective on the role of intuition in decision-making. He shares reflections on the early days of his career, Jeremy highlights the[...]
This week we cover cultivating culture and sustainability in the hospitality industry with Denise Dupré.In this discussion, we focus on the crucial role of culture in the hospitality industry, the method to get the right people in the right positions, and how businesses can tackle global challenges such as climate change. Denise discusses her family[...]
This week we cover cultivating culture and sustainability in the hospitality industry with Denise Dupré.In this discussion, we focus on the crucial role of culture in the hospitality industry, the method to get the right people in the right positions, and how businesses can tackle global challenges such as climate change. Denise discusses her family[...]
This week we speak with David Lund about his new book THe Prosperous Hotelier - a guide to hotel financial literacy.David Lund discusses the concept of 'Hospitality Financial Leadership', advocating for those in the industry to have not just monetary prosperity, but also more time for family, friends and communities. He explains how by seeking[...]
This week we speak with David Lund about his new book THe Prosperous Hotelier - a guide to hotel financial literacy.David Lund discusses the concept of 'Hospitality Financial Leadership', advocating for those in the industry to have not just monetary prosperity, but also more time for family, friends and communities. He explains how by seeking[...]
In this comprehensive conversation, Herman Koppe, a former executive at Nestle and a social selling expert, discusses the significance of social selling in building meaningful relationships in the professional world, especially on LinkedIn. He highlights how its use shouldn't just revolve around promotional content but about sharing value-adding and relevant content. He stresses how social[...]
In this comprehensive conversation, Herman Kober, a former executive at Nestle and a social selling expert, discusses the significance of social selling in building meaningful relationships in the professional world, especially on LinkedIn. He highlights how its use shouldn't just revolve around promotional content but about sharing value-adding and relevant content. He stresses on how[...]
In this comprehensive conversation, Herman Koppe, a former executive at Nestle and a social selling expert, discusses the significance of social selling in building meaningful relationships in the professional world, especially on LinkedIn. He highlights how its use shouldn't just revolve around promotional content but about sharing value-adding and relevant content. He stresses how social[...]
Stefano shares his journey and how it is to lead a 6th-generation family business as CEO of Macknade.Stefano breaks down his mission to successfully carry on the legacy of his parents and cultivate community with food and drink within Macknade. We also discuss his goals of human environment harmony and his philosophy on culture and[...]
Stefano shares his journey and how it is to lead a 6th-generation family business as CEO of Macknade.Stefano breaks down his mission to successfully carry on the legacy of his parents and cultivate community with food and drink within Macknade. We also discuss his goals of human environment harmony and his philosophy on culture and[...]
Meet Hamish Cook - Head of Group Food Services at ISS. ISS is a leading global workplace experience and facility management company.In this week's conversation, we speak with Hamish about his start in the food industry, ISS' mission to reduce waste and carbon, encouraging plant based eating and pulse foods. We also discuss challenges in[...]
Meet Hamish Cook - Head of Group Food Services at ISS. ISS is a leading global workplace experience and facility management company.In this week's conversation, we speak with Hamish about his start in the food industry, ISS' mission to reduce waste and carbon, encouraging plant-rich eating and the power of pulses/beans. We also discuss challenges[...]
Meet Hamish Cook - Head of Group Food Services at ISS. ISS is a leading global workplace experience and facility management company.In this week's conversation, we speak with Hamish about his start in the food industry, ISS' mission to reduce waste and carbon, encouraging plant based eating and pulse foods. We also discuss challenges in[...]
Shawn Askinosie Founder and CEO of Askinosie Chocolate returns to the podcast. On Episode #169, we talked about why he started the business and his book Meaningful Work.In this conversation, Shawn shares his experiences with his origin trips and his mission to give back to the communities. He also talks about his Chocolate University Foundation[...]
Shawn Askinosie Founder and CEO of Askinosie Chocolate returns to the podcast. On Episode #169, we talked about why he started the business and his book Meaningful Work.In this conversation, Shawn shares his experiences with his origin trips and his mission to give back to the communities. He also talks about his Chocolate University Foundation[...]
This week we hear from Director of People & Training Victoria Freeman and HR & Training Manager Holly Norrington from the award-winning catering company Thomas Franks. In this week's conversation, Vicky and Holly cover their business model, how they were able to build upon their values through feeding initiatives during COVID-19, the beliefs they stand by in[...]
This week we hear from both Director of People & Training Victoria Freeman and HR & Training Manager Holly Norrington from the award-winning catering company Thomas Franks. In this week's conversation, Vicky and Holly cover their business model, how they were able to build upon their values through feeding initiatives during covid, their beliefs they stand[...]
Klaudia Mitura, podcast host, for The Happiness Challenges, comes back on the show to discuss how she test drives happiness hacks for when times are tougher through the science of happiness.Klaudia explains how she researches happiness and how she encourages people to create more happiness rather than relying on the brain to dish out those[...]
Klaudia Mitura, podcast host, for The Happiness Challenges, comes back on the show to discuss how she test drives happiness hacks for when times are tougher through the science of happiness.Klaudia explains how she researches happiness and how she encourages people to create more happiness rather than relying on the brain to dish out those[...]
This is Frederick Szydlowski, Co-Founder of Embargo - a loyalty platform helping coffee shops, bars & restaurants connect with key customers to drive repeat business.This week, we speak with Frederick on how he founded Embargo, key takeaways for businesses to build relationships with customers, understanding the consumer on a deeper level through data, and thinking[...]
Fergus Navaratnam-Blair Research Director at National Research Group, a research agency that focuses on the intersection of media, culture, and technology.In this conversation, Fergus breaks down AI; how AI can improve technologies, transform tasks in the travel industry, if consumers can truly trust where AI is now, human accountability through AI, and key points to[...]
This week's guest is Reiner Kraft, PhD founder of The Mindful Leader. The Mindful Leader focuses on mindful leadership methodologies to help leaders reach new levels of awareness, performance, energy, and resilience.In this conversation, Reiner shares his story of where mindfulness first played a role in his life, the importance of operationalizing mindful knowledge into daily[...]
Jensen Cummings, 5th generation chef, 22+ years in the restaurant industry and recorded over 400 podcast episodes at the Best Served Podcast.This week's conversation with Jensen takes a look at the restaurant industry and Jensen's viewpoints on how the industry is surviving, improvements he suggests, and actionable steps that can be done with improve the[...]
Paul Newnham is the Network Lead SDG2 Advocacy Hub, Chefs' Manifesto, and BeansisHow.This week's conversation covers the current state of the food industry systems, and how we in food service can play a vital role in making it better for people and the planet. Paul shares how he is taking action with food operators and[...]
Paul Newnham is the Network Lead SDG2 Advocacy Hub, Chefs' Manifesto, and BeansisHow.This week's conversation covers the current state of the food industry systems, and how we in food service can play a vital role in making it better for people and the planet. Paul shares how he is taking action with food operators and[...]
Jonatan Rasmussen, Co-Founder of All Gravy, shares his passion for better employee engagement and how financial wellness plays a large role in retention and performance.This conversation covers the importance of building employee experience through financial wellness, challenges businesses face and how mindset can affect performance, the benefit of tech within a business, and being self-aware[...]
Third time guest, Ari Weinzweig, co-founder of Zingerman's Community of Businesses, sits down to discuss the importance of knowing and understanding beliefs in the workplace.Do you know what you believe and do you know what you don't believe? This week's conversation encourages self-reflection of your beliefs and how everyone fundamentally comes from a set of[...]
This episode we connect with Julian Fris, Founder and Principal Consultant at Neller Davies. Through his experience in the food industry, Julian has made it his mission to prioritize what people want in the most cost effective way.This conversation dives into the state of food in hospitals today and Julian shares the strategies and tactics[...]
This episode we connect with Julian Fris, Founder and Principal Consultant at Neller Davies. Through his experience in the food industry, Julian has made it his mission to prioritize what people want in the most cost effective way.This conversation dives into the state of food in hospitals today, and Julian shares the strategies and tactics[...]
Mike Hohnen found his start in the hospitality industry at a young age and through many trials and errors of being in business, he gained experience with about everything. After reflecting on his business ventures, he found that what he was most passionate about was the growth of leadership and how you get to become[...]
Mike Hohnen found his start in the hospitality industry at a young age and through many trials and errors of being in business, he gained experience with about everything. After reflecting on his business ventures, he found that what he was most passionate about was the growth of leadership and how you get to become[...]
Mike Hohnen found his start in the hospitality industry at a young age and through many trials and errors of being in business, he gained experience with about everything. After reflecting on his business ventures, he found that what he was most passionate about was the growth of leadership and how you get to become[...]
This week we talk with Chris Hughes, expert on marketing and branding. Chris has worked with some of the most significant companies and mastered marketing by learning and teaching others what he is most passionate about - how to scale the story and culture.In this discussion, Chris breaks down his formula for the best company[...]
Oliver Winter, Founder and CEO at a&o Hostels went from traveling the world with his friends in cheap hostels, to founding and running his own affordable, yet safe, hostel chain.In this episode, you will also hear how Oliver and his team have goals to go net zero by 2025, the plans they have implemented, and[...]
Oliver Winter, Founder and CEO at a&o Hostels went from traveling the world with his friends in cheap hostels, to founding and running his own affordable, yet safe, hostel chain.In this episode, you will also hear how Oliver and his team have goals to go net zero by 2025, the plans they have implemented, and[...]
An expert in the food and beverage industry, Julian Melletin, Director of New Nutrition Business, shares his views and gives advice to any businesses looking to scale.In this conversation, we discuss food data studies. We also cover food fads and trends and how these trends have changed the food industry throughout the years. Julian gives[...]
An expert in the food and beverage industry, Julian Melletin, Director of New Nutrition Business, shares his views and gives advice to any businesses looking to scale.In this conversation, we discuss food data studies. We also cover food fads and trends and how these trends have changed the food industry throughout the years. Julian gives[...]
In today's episode, we talk with Kat Parsons, Head of Diversity, Inclusion and Belonging at ISS Facility Services UK and Ireland. Kat makes waves in her workplace by ensuring that each employee feels represented, heard and cared for. We cover initiatives and programs that she's implemented in ISS, advice she would give to organizations to[...]
In today’s episode, we welcome guest Patrick McDermott, founder of DigiTally, a business that helps retail and hospitality businesses reduce waste and increase margins through digital stock-taking services. Patrick believes that the food waste problem in the developed parts of the world is a serious issue and that it is time for the industry to[...]
In this episode, we are joined by Ashley Godfrey, a hospitality industry expert. After working at Westgate Resorts for six years, she achieved her goal of becoming the director of the recreation department. She then went on to work at Walt Disney World as a management intern, where she quickly climbed the ladder to become[...]
As a plant-based food advocate, Chantelle Nicholson grew up in New Zealand surrounded by seasonal produce and her love for plants. She is a multi-award winning chef, owner of Apricity Restaurant (Michelin Green Star 2023) in Mayfair, former chef-owner of now-closed and much-loved Covent Garden restaurant Tredwells (the recipient of a green Michelin star in[...]
HUNGRY is disrupting the $100 billion business food and events industry with a food-tech marketplace and logistics platform. It provides food and engagement solutions for businesses, powered by top local chefs and entrepreneurs. Today we’re joined by the CEO, Jeff Grass, to learn more about corporate catering in the 21s century. We delve into how to[...]
Dan Hudson is the CEO and Founder of GiGL, the anti-CV tech startup making recruitment less boring. Featured in the Startups100 list of top startups of 2023, they are re-shaping the recruitment market with their video-based recruitment platform by delivering a fast, efficient, friendly and fun process for everyone. In this conversation, Dan unpacks more about[...]
If you want to improve your profits in your restaurant, Pilar is your go-to expert. She is the Founder of Pendulo, which supports independent restaurants, pubs and cafes to be more profitable with our software, consultancy and tailor-made solutions.In this interview, we explore why so many businesses operate on losses, Pilar’s experience of “starting from[...]
Hotel owner and author of the book ‘A Bridge Not Too Far’, Deepak Ori, joins the show for the second time. He is the CEO and Chief Happiness Officer at lebua Hotels & Resorts, Bangkok-based luxury hotels and restaurants company with locations in Thailand, India, and New Zealand.We reflect on how he came to run[...]
Hotel owner and author of the book ‘A Bridge Not Too Far’, Deepak Ohri, joins the show for the second time. He is the CEO and Chief Happiness Officer at lebua Hotels & Resorts, Bangkok-based luxury hotels and restaurants company with locations in Thailand, India, and New Zealand.We reflect on how he came to run[...]
Today I’m joined by a fellow Dane – Rie Kattrup Lorentzen. She is currently the UK Head of Food at Ole & Steen, and has previously worked for some amazing brands like Wagamama, Whitebread and Bills Restaurants. It’s fascinating to learn about her incredible journey as a chef and working in a male-dominated industry. The conversation sheds[...]
Matt Tebbit is spearheading the University of Reading’s emphasis on human and planetary health by using the Menus of Change guiding principles and by supporting cross-institutional collaborations for both learning and research. He is currently the university’s Head of Bars and Dining.We delve into the university's approach to food and menus, particularly the Menus of[...]
Polly Robinson is a coach who specialises in leadership coaching for hospitality businesses. She joins the show to share her story and explain how she works with clients, including running leadership development workshops and participating in a government-funded program. Find out about the impact of leadership coaching for business growth, working in a VUCA (Volatility, Uncertainty,[...]
Today we get an insight into what can be achieved when a business is used as a force for good and makes significant changes in their food supply chain – through cage-free eggs. We are joined by expert two guests: Yulia Bolotina, the Global Head of ESG at Gategroup – a global leader in airline[...]
Time is a concept many of us are obsessed with, but it’s totally subjective. Jacob Dahl joins me to unpack the nature and experience of time for a better life. He was, until recently, a Senior Partner at McKinsey & Company, after spending 26 years at the global consulting firm. Today, he is a board[...]
Today we explore the role of food in performance, both physical and mental. We are joined by Eleanor Rees, a nutritionist whose goal is to help everyone improve their overall health and lifestyle. Her areas of expertise include assisting with weight loss, helping with muscle gain or guiding those transitioning from amateur to professional sport[...]
Based in Staffordshire, Parogon pub group is a privately owned, independent company started in 2007 and led by 5 local friends with a wealth of industry and business knowledge. It’s their mission to provide fabulous restaurants for local and surrounding communities to visit, enjoy and receive excellent customer service. We are joined by Richard Coldlough,[...]
The Irish start-up rezexe helps operators who want full capacity by reducing the number of no-shows. Through their technology and data, they can enable trade in places on reservation and on waiting lists. It saves restaurants lost revenue and a lot of frustration. Ross joins the show to talk about the marketplace of reservations that[...]
Today we explore actionable business intelligence and forecasting for restaurants. We are joined by Christian Mouysset, Co-Founder of Tenzo, who is currently revolutionizing restaurant operations. The restaurant management and sales forecasting app works with leading brands such as The Breakfast Club, Pizza Pilgrims, and Nando’s.In this episode we discuss Tenzo’s goals for long-term growth, addressing[...]
Stoicism, the ancient Greek school of philosophy, resonates today more than ever. It maintains that your thoughts and beliefs create the world you inhabit, not external circumstances, so you need to take responsibility for your mind. Find out in this episode how this can be applied directly to hospitality.We are joined by Jamie Ryder, Founder[...]
Welcome to the 200th episode of the Hospitality Mavericks podcast! Today’s episode is a timely conversation, as we are joined by Kate Nicholls, CEO at UKHospitality, a trade group that represents the UK hospitality and tourism industry. With all the big issues that we’re facing – debt, energy, inflation, and so on – how can[...]
There is a massive business case and social responsibility to ensure that your digital presence is accessible for all. Denise Pane joins the show to run through what you can do to help 25% of the worldwide population who require better digital accessibility – from ADHD, trembling hand, epilepsy, and more. She is the Founder and[...]
Today we’re joined by the first ever guests of Hospitality Mavericks – Ed Brown and Griff Holland, Founders of Zedible. There was a lot to catch up on since I interviewed them in 2018, and it was fascinating to learn more about their platform Zedible, which helps food and hospitality businesses map and track their[...]
Ludovica De Pieri is a Public Health Nutritionist and the Founder of Reveal My Food. Her speciality is in Behaviour Change applied to food allergies management and weight loss intervention in the adult population. With Reveal My Food, it’s Ludovica’s mission to measure the impact that the hospitality sector can have in shaping healthier lives.In[...]
The hospitality industry is in a state of reinvention. Today we unpack how with Co-Founder and Managing Director Corbonate, Candace MacDonald. The brand communications and creative services agency specialises in food, beverage and hospitality, and for the last 15 years, have been producing free trend reports for the industry, which we delve into in this[...]
Gavin Rothwell is a food retail analyst who specialises in the food-to-go market. He supports businesses in creating better food experiences and has a passion for traveling the world to see the different food and retail aspects of different countries. Gavin joins the show to talk about the food-to-go market and some of the opportunities[...]
Breezeway is a leading property operations and services platform for short-term rentals. The CEO and Founder, Jeremy Gall, shares his entrepreneurial journey and how it led him to launching Breezeway. It’s an interesting conversation about why property management is at the beginning of a massive shift, and how all businesses can learn from the vacation[...]
Ally Gordon has over twenty years' experience helping business leaders, professionals and individuals realise their potential. Through his past experience as a Senior Manager and Director in a number of high profile businesses, Ally has led the growth and redirection of junior management through to board level, in sole traders, start-up businesses right through to[...]
Through consultation, programmes and speaking engagements, Dr Vikki Barnes supports organisations across industries in making the most of people and creating cultures that people are proud to be a part of. It was an honour to have Vikki return to the show for the second time, as we find out what she has been up[...]
Today’s guest, John Mason, has a deep purpose of trying to make learning better and easier for everyone. He is the founder of Sideways, a hospitality learning and knowledge-sharing platform that helps teams to get better every day. We dive into John’s story and why he built Sideways, and how John struggled with the traditional[...]
Paul McCarthy is the CEO and Founder of Snapfix, which is the simplest Facilities and Maintenance Platform in the world. Paul’s background is in software development, and in parallel he has always been involved in managing buildings as part of a family business – both residential and commercial buildings. Tune in to this episode as we[...]
There are only two kinds of companies: the one that has been hacked… and the one that hasn’t yet. To find out how to keep your hospitality business secure, tune in to this episode as we are joined by Mathieu Gorge, CEO and founder of VigiTrust. The award-winning provider of Integrated Risk Management (IRM) SaaS[...]
Myles Downey is an authority on Performance Coaching and Leadership. He was the founder of The School of Coaching, for many years, a much-respected provider of coach training and executive coaching in the UK and Europe. Myles is the author of ‘Effective Modern Coaching’, ‘Effective Coaching’ and ‘Enabling Genius – a mindset for success in[...]
Profit Hound was founded by Simon Elliott in 2020 to help food businesses become more profitable. From being the only boy in Home Economics at 13, to his career in food profit consultancy for 25 years – and then launching Profit Hound – Simon has achieved a lot along his journey. Tune in to this episode[...]
Whether you are a global organization or a small independent, we all need an Employer Brand that reflects the business authentically. Bryan Adams is the CEO and founder of Ph.Creative, a global employer branding agency, working with clients like Continental, Apple and Nike. Bryan is also co-author of two books, ‘Getting Goosebumps’ and ‘Give &[...]
Loreca is a startup that helps hotels rank higher on travel search engines using an algorithm that today’s guest, Bart-Jan Leyts, had designed – and boosting the revenue of a hotel or Bed and Breakfast by approximately 24%. I had to invite Bart-Jan on to the show to learn more about this platform, and explore[...]
You don’t need Kim Kardashian or Joe Wicks to promote your business – but micro-level independent influencers who resonate with your audience. Nibble was launched in 2021 to make influencer marketing simple and quick for restaurants and influencers. The platform connects brands with the right local influencers to get more customers through the door. Today[...]
Today I am joined by a fellow Scandinavian, Annica Wainwright, to talk about her business 2Forks, and how she has been able to elevate her business and brand through copywriting. 2Forks offers copywriting, content strategy and consultancy services. They help restaurants and brands connect with consumers through engaging food and drink content. It was great[...]
Join the second part of my conversation with Bo Burlingham – the author of notable books such as ‘Small Giants’ and ‘The Great Game of Business’. Currently a contributor to Forbes, Bo previously worked at Inc. magazine for over 30 years as senior editor, executive editor, and editor at large. In this part of the[...]
Bo Burlingham’s work has had a huge impact on my work at Hospitality Mavericks. He is the author of notable books such as ‘Small Giants’ and ‘The Great Game of Business’. Currently a contributor to Forbes, Bo previously worked at Inc. magazine for over 30 years as senior editor, executive editor, and editor at large.[...]
Bo Burlingham’s work has had a huge impact on my work at Hospitality Mavericks. He is the author of notable books such as ‘Small Giants’ and ‘The Great Game of Business’. Currently a contributor to Forbes, Bo previously worked at Inc. magazine for over 30 years as senior editor, executive editor, and editor at large.[...]
This week's episode takes a different turn – the spotlight is on myself with my amazing co-author Nicole Antonio Gadsdon from BananaPepper HR, hosted by the great John Porter of ShielPorter Communications. In this special episode, we unpack our whitepaper ‘Six Tenets of Agile Hospitality: 6 Tenets Every Leader Needs to Survive and Thrive in[...]
Pix Ashworth is the founder of sustainable bath and body brand land&water, and the Director of Watergate Bay Hotel in Cornwall. They’re in the process of obtaining their B Corp accreditation, so I had to have Pix on the show to explore how they’re building a sustainable brand and how they have developed a solid[...]
Thiago Luz Togni is rallying a movement trying to get the government to consider 2-year visas for EU citizens in the UK’s hospitality sector. I’m delighted to have him on the show to find out how he is campaigning for change with a petition which requires 100,000+ signatures. Thiago is also the General Manager at[...]
Respect, collaboration and listening are some of the key attributes to the culture at Sightline Hospitality. It’s a third-party management company that redefines hotel management, and has supported its employees “like a family” over the pandemic. The company’s President, Kirk Pederson, joins me to share how their business is refining and redefining hospitality through its[...]
Cocoa Runners are the home of the world's finest craft chocolate, working with over 100 makers from all over the world, providing 750 bars through a monthly discovery service, individual bar sales and distribution services for small batch, single estate, craft chocolate. Today we are joined by the remarkable founder of this company, Spencer Hyman,[...]
It was a true joy to have Mowgli Street Food founder Nisha Katona back on Hospitality Mavericks. Her restaurant is all about how Indians eat at home and on their streets, and it is one of the Top 100 companies to work for in the UK. This time round we catch up on how her[...]
There is no doubt that ‘Culture’ is a hot topic in business. But what even is it? How do you change a culture? How long does it take to change? In this episode David quizzes Michael with these questions (and many more). We review the ultimate equation of ‘Beliefs x Behaviour = Culture’. Whether you’re[...]
Earlier this year, I had a fascinating conversation with the CEO at Lead Different, Dave Oakley, about ‘Good To Great’ by Jim Collins. In this episode, Dave returns to the show to delve deeper into this seminal book, and reflect on how it can help you attract and retain great talent. Dave shares how to[...]
I had the great pleasure to be joined by two great guests from Escapism Bar Group – Head of Learning and Development, Flynn Byrne, and Managing Director, Grant Dexter. It was fascinating to learn from the nightlife industry – a sector that hasn’t been fully covered on the show yet. Escapism Bar Group was founded[...]
Today’s guest has gone through an incredible entrepreneurial journey, which includes having bought a hotel on an island, and how he is trying to find a way to ensure we change the world positively through business. Giles Fuchs is the Founder and CEO at Burgh Island Hotel, as well as Office Space in Town and[...]
How do you have a story and a brand that talks to people's hearts? Find out how from Sophia Ahamed, the Principal at Monograph&Co – a Design Agency based in Vancouver, Canada. They produce compelling brand identities, publications, product packaging and digital experiences for clientele both locally and internationally. She is a Designer and Artist[...]
I’m super excited to have Rachael Nemeth, CEO and Co-founder of Opus, on today’s episode. Opus is a training platform designed for businesses with a deskless workforce that helps more than 300 businesses boost their training on the frontline. It was fascinating to learn more about Rachael’s background in operations from hospitality where she worked[...]
Shawn Askinosie left a successful career as a criminal defense lawyer to start a bean-to-bar chocolate business – Askinosie Chocolate. It is a small batch direct trade chocolate maker in Missouri, sourcing 100% of their cocoa beans directly from farmers. Shawn’s commitment to fairness, sustainability, minimal environmental impact, and community enhancement is undeniable. It was great[...]
Today we are joined by the co-founder of a mission-driven fashion brand Thumbprint, as well as Strategy and Brand Consultant for a number of great hospitality brands – Edward Francis. We explore how Ed and his co-founder Evgenia Baydikova have launched a fashion brand that, from the outset, is helping the world become a better[...]
Today’s guest, Dan Simons, co-created and co-owns Farmers Restaurant Group, which includes seven restaurants in DC, Maryland, Virginia, and Pennsylvania, including Founding Farmers, Farmers Fishers Bakers, Farmers & Distillers, and their distillery, Founding Spirits. The company supports over 1,500 employees and continues to grow. Dan blogs regularly @Dan Simons Says about restaurants and hospitality, personal[...]
Want to build a brand that people rave about? Dan Nash is the founder of SixEight, an agency that helps food brands turn their customers into a cult of superfans. As a Brand Strategist, it’s Dan’s mission to make food brands become a force for good, behave more like humans and generate the same intense[...]
Many companies are communicating 30 - 40 years out of date. But by bringing more emotion and humanness to your language, your company’s values and ‘soul’ can be brought to the center stage. To learn more about telling stories, I am joined by Anthony Tasgal – Trainer, Author, Speaker, Strategist and Lecturer. In this conversation,[...]
As you know, I’m a big fan of checklists, so it was great having a like-minded guest on today’s show – Tommy Yionoulis – to explore all things Operations Management and ticking things off your list. Tommy is the founder of OpsAnalitica, a platform that helps operators manage their daily operations and identify issues in[...]
Joining me on the show for the second time is Ari Weinzweig, the co-founder of Zingerman's Community of Businesses. You have probably heard me reference Zingerman’s on the show about how they are true trailblazers when it comes to building a business that make sound financial results as well as a positive impact on people,[...]
Peter Georgiou is the Founder and CEO of Supper, a platform which delivers exceptional food in London, from quality casual to Michelin starred, straight to your home or office by their custom-built fleet. They are now known as the luxury delivery company of choice for London’s finest restaurants and retailers. The idea all started with[...]
With over 30 years of innovating and leading, Mats Lederhausen has a strong belief and commitment to a more long term and more impactful capitalism. Born in Sweden, Mats began his career with McDonald's and worked for The Boston Consulting Group. Now based in the US, he is now the CEO and Founder of Be-Cause,[...]
Paul Hargreaves is the CEO at Cotswold Fayre and Flourish, and author of two inspirational books – ‘Forces for Good’ and ‘The Fourth Bottom Line’. As a B Corp Ambassador, he often speaks to leaders who want to change the world through better business. It was powerful to learn more about his personal and professional[...]
What does winning look like for you this year? Today’s guest, Matt Rolfe, invites you to reflect on how you can work on yourself before you work on your team. Through his leadership coaching, Matt helps hospitality leaders and leadership teams achieve the results they want and deserve. His latest book, ‘You Can't Do It[...]
Creating a green and equal world needs to be a mission for all companies, not a side project. But it’s a courageous mission that can feel overwhelming, so there is a great book that can give you that much-needed direction –‘Net Positive: How Courageous Companies Thrive by Giving More Than They Take’ by Andrew S.[...]
Our guest today shares how hospitality is at the foundation of many great businesses. James Geier is the Founder and President of 555 International, an interior design and specialty manufacturing firm. With over 40 years in launching and running businesses, it was never his original intention to even own his own business, so it was[...]
I’m super excited to speak with Thom Elliot co-founder of Pizza Pilgrims, who makes authentic Neapolitan pizzas in Central London and beyond. Pizza Pilgrims started life in 2011, after Thom and James drove a three-wheeled Piaggio Ape back from Italy on a 6 week ‘Pizza Pilgrimage’ of discovery to learn everything there is to know[...]
Roland Horne’s approach to the pursuit of mastery is fascinating. He entered hospitality because he was a disgruntled customer. Fast forward to today, he is the founder and CEO of the Central London specialty coffee chain WatchHouse. From day one it has been the company’s vision to grow and offer great coffee to great communities. [...]
Mark Cribb is the host of Humans of Hospitality podcast and Director of Urban Guild – a local, independent hospitality company based in his hometown Bournemouth, UK. From his travels on the road, it’s been his mission to bring an inspired, energetic, creative environment to his hometown where the wonders of people and the world[...]
What makes a place ‘special’ to work at? I’m excited to share with you a conversation I had with an expert in this field. David Dressler is a leadership coach, strategic advisor to purpose-driven entrepreneurs, author of ‘Ten Year Plan’ and one of the co-founders of Tender Greens – a successful and purpose-driven restaurant chain[...]
How can you involve your people in building a better culture? Find out from Mel Millers, Director of Marketing & Business Development at Pathfinder Hospitality, about how they do this by operating as a people-first company. The organization develops hotels and also manages hotels for third-party investors by leveraging its talented workforce, relationships with major[...]
Today’s guest is obsessed with solving business problems and helping organizational leaders rethink the connection between employee and customer experiences. He is the co-founder and COO of Nudge, an employee communications platform. Their recent report, The Deskless Report 2021, gives some fascinating insights into the state of the ‘deskless workforce’, which we uncover in this[...]
Hawksmoor is a British steakhouse and cocktail bar chain founded by Will Beckett and Huw Gott in 2006, after they set out in search of the perfect steak. Fast forward to today, they run nine steakhouses based in London, with a recent new opening in New York City. Will joins the show to share how[...]
I love speaking with guests who find different ways of building a business, and today’s guest is no exception. Carly Trisk-Grove is the Co-creator of OPOP (One Plate One Price), a social enterprise restaurant that offers a new model for casual dining. Carly is on a mission to find out how restaurants can be run[...]
Today’s guests – with no prior experience in hospitality – have excelled in their food business. Born and brought up in rural Tibet, Yeshi Jampa learned to cook nomadic food outdoors at a young age. He found his way to Oxford via India, picking up exciting new flavours along the way. They cook the finest, freshest,[...]
“We don't need to be as busy as we need to be” – Anese Cavanaugh makes a great point in this episode to be conscious of where we spend our time and energy. Anese is the CEO of Active Choices, Inc., and author of several highly impactful books, which we explore more about on the[...]
Calling in from India, Ashish Tulsian is the co-founder and CEO of POSist – the first company to provide a complete online POS solution for restaurants. Ashish kickstarted his entrepreneurial journey in 2007 by founding a telecom company right out of college. POSist came up when Ashish and co-founder Sakshi Tulsian started hunting for a[...]
It’s time to build some robust changes. Today’s guest, Samantha Clarke, is on a mission to create the next generation of change-makers, carving out a happier way of working with more purpose, meaning and intention. Having been a previous guest on the show, it was fascinating to reflect on changes since our pre-pandemic conversation. Samantha[...]
In this conversation, we get some great insights and advice on digital transformation from Nick Popovici the CEO and Co-Founder of Vita Mojo, In this conversation, Nick and Michael discuss the massive opportunity for operators to utilise data and implement digital tools to optimise performance across the business. The level adaption of digital tools in[...]
What’s it like to run a business with your closest family members? Brooks Kirchheimer, Co-Owner at Hearth and Hill, shares their approach to growing the business and building a unique culture that people want to support and join. Located in Park City, Utah, the independent restaurant has a revived take on contemporary American cuisine that's[...]
Brindisa has been the home of Spanish food in the UK for over 30 years. It was set up by Monika Linton in the 1980s to share her love for quality Spanish produce to the UK, and her aim has always been to bring excellent food and ingredients from the most remote parts of Spain[...]
Dino Joannides is a Senior Executive with over 25 years of experience in sales, marketing and general management. He has developed skills in creating a number of high performance teams as well as key relationships with customers, partners and distributors. Currently, he is the Advisor and Senior Executive at Bizimply and rezexe. In this fascinating[...]
Tim Vasilakis, co-founder of The Athenian street food brand, explains how he pivoted his business into a dark kitchen. Through their award-winning gyros, The Athenian has grown from a humble market stall to a small network of locations, earning the title ‘Deliveroo Restaurant of the Year 2020’. In this episode, we discuss reconsidering the positioning[...]
As many of you know, ‘Good To Great’ by Jim Collins has had a huge impact on me and how I operate my business, so I couldn’t wait to have the ‘Good to Great’ Sherpa Dave Oakley on the show today. Dave helps leaders create breakthrough performance and cultures with his approach called LeadDifferent, and[...]
In this conversation, the insights of Joel Robinson, Digital & Technology Director at Azzurri Group which operates the Zizzi, Ask Italian & Coco di Mama brands, will make you reflect on and revisit your digital transformation journey. In this conversation, Joel and Michael dive into the definition of what digital transformation means and touch on[...]
Lorraine Copes has a far and wide background in procurement and diversity and inclusion. She’s the Founder of Be Inclusive Hospitality – a not-for-profit organisation with a mission to accelerate racial equality in the Hospitality sector – and a Procurement Consultant. I’ve had Lorraine on previously on the Hospitality and the Infinite Game series discuss[...]
Josh Sharkey is the founder and CEO of meez, the recipe tool for professional chefs. With over 20 years of experience in the restaurant industry, Josh launched the culinary technology company in 2020 to provide chefs the home for all their recipes, menus, and ideas. The interactive database helps users ideate, organise, search, collaborate, share,[...]
Today we’re joined with the Founder of The Pioneers, Matt Grimshaw. The Pioneers are a team of culture engineers who help scale-ups to design and build the People Operating System they need to drive rapid and sustainable growth. It was great having Matt on the show to discuss how your company culture is a source[...]
Hourly makes hiring easier for everybody by turning the hiring process – from explore-to-offer – into a single mobile conversation that removes the dependency on legacy processes that can slow hiring. Today I’m joined by Hourly’s VP of Product Sales Alexandra Berger to learn more about how to best optimise the hiring process. In this[...]
It was a great pleasure for Michael to connect with an old colleague of his from McDonald’s to talk about digital transformation and how we as leaders can make it happen more effectively. In this conversation, Phil Le-Brun Enterprise Strategist at Amazon Web Services and the former international CIO at McDonald's shares how hospitality businesses[...]
What does it take to make a business that works for you, and not the other way round? Find out what’s holding you back with today’s guest, Nick Cramp. He’s the author of ‘Better Before Bigger: Rethinking Business Success’ and a Transformation Coach. Having worked previously as a business owner, Nick understands that running a[...]
From chefs to bartenders, live musicians to DJs, HOMEtainment helps create memorable events from the comfort of your own home. Today I’m joined by the co-founder, Antoine Melon, who has over 25 years of experience in opening and running restaurants and hotels all over the world. Antoine launched HOMEtainment during the pandemic, so I can’t[...]
It’s great to have another deep dive into digital transformation with Hugo Engel who is Digital Executive at Leon restaurants where he is part of building the restaurant for the future. We will be talking about: how Leon is using digital ordering capabilities to serve and understand customers better. Michael and Hugo talk about: How[...]
Today’s guest David Lockwood has been involved with the British cheese scene for 25 years – and is currently the Managing Director of Neal's Yard Dairy. The artisanal cheese retailer works with about 40 cheesemakers. They select, mature and sell farmhouse cheese from the UK and Ireland. Their secret to their success? Always have a[...]
Lee Curtis, CCHP, co-founded RESIDE in November 2017. RESIDE’s core purpose is to fundamentally change the short-term rental and alternative accommodation marketplace by leveraging their operational expertise, 3SIXTY technology platform and globally vetted supply chain to deliver a curated, compliant and high-touch, hyper local experience to guests anywhere in the world. In this fascinating conversation,[...]
In this Digital Titans conversation, our guest is James Sandrini Co-Founder & Strategy Director at 48.1. They are a creative agency in London that helps companies to get clarity on their brand and positioning and help to tell their story clearly to customers and employees. In this conversation, we talk about the power step back[...]
The GC Index® is the organimetric that empowers organisations to drive performance and achieve innovation by creating game-changing teams and cultures. Today we’re joined by the Co-Founder and Chief Polisher, Nathan Ott. His fundamental belief is that everyone can make an impact in their world. As such, he has created a global community of GC[...]
Welcome to this special podcast series, Digital Titans, brought to you by Vita Mojo and Hospitality Mavericks. Tune into Amie from Vita Mojo who is excited to take you on this journey, as we explore the digital transformation within hospitality. During this series, you’ll hear from industry leaders from the likes of Leon, the Azzuri[...]
There’s one thing using technology in your business, and there is another thing implementing it. The Food and Beverage Global Business Unit at Oracle helps organizations connect every guest interaction to your back-of-house operations. With me today is Tim Brown, the unit’s Vice President of Global Solution Engineering. He leads an international team of experienced[...]
The Dubai Opera House, Four Seasons, Hard Rock, the Atlantis resorts – these are just a few of the notable projects designed by EDSA, a planning, landscape architecture and urban design firm founded in 1960. Dialling in from the US is ESDA’s Principal Richard Centolella, where he leads the Baltimore studio and oversees operations in[...]
Throughout this series, we’ve explored the impactful ways of running a hospitality business, but the ultimate key to any business is to truly embody a diverse organisation. We are on a huge journey of learning when it comes to diversity and inclusion, and there are some clear blindspots as white men, so we needed to[...]
With our shared passion for checklists, Carina Martins Nakamá joins the show to reveal the power of having plans and processes in place so you can operate from a place of calmness. Carina is the Founder and Director of Benessere, which helps people and organisations in hospitality become healthier, happier and more prosperous. Carina has[...]
Paddy & Scott’s is a true maverick coffee business. They cut out the middle-men and conglomerates; shortening the distance between coffee grower and coffee drinker. In 2016 they took on their very own coffee farm in Meru, Kenya, working directly with a family who have been growing coffee for generations. Paddy & Scott’s now produce[...]
We’re excited to be back with Hospitality and The Infinite Game, and today we dig into the different nuances of growth. A book that’s had a huge impact on us is ‘Small Giants’ by journalist Bo Burlingham. It explores what some of the most remarkable, under-the-radar companies are doing, and questions the usual definitions of[...]
People stay at companies because they’re developing and progressing, not because their leaders think they ‘know it all’. To build this progressive culture, today’s guest shares how the skill in unlearning is more important than ever. Dialling in from the US, Barry O’Reilly is the Co-Founder of Nobody Studios, and author of ‘Unlearn’ and ‘Lean[...]
Simon Mitchell went from being a 90s DJ to his own events company, Impulse, in 2003, before joining Concerto Group in 2011. In early 2016, Simon joined as MD for KERB – a household name in the UK street food market. The membership organisation is dedicated to the incubation and acceleration of London’s most innovative[...]
There’s no doubt that the food delivery business supports the big chains but not the independent ones. Enter a real changemaker: Toby Savill, Co-Founder and CEO at Foodstuff – a new food delivery company in the UK which works with only independents, supports riders on living wage, and provides a zero emissions delivery. What’s more,[...]
Peter Backman and Michael Tingsager have chosen to come together to create a series of conversations to help leaders in the food and drinks industry to get better out of the starting blocks recovering from a pandemic, no one wanted and no one was ready for. We don't have all the answers but we wish[...]
Mary Sue Miliken is one of my personal heroes. With over four decades of experience working in the hospitality sector, she has created a true legacy through her sustainability, social and culinary goals. Mary is an American chef, restaurateur, cookbook author, activist, and radio and TV personality. She is best known for Border Grill restaurants,[...]
Systems, culture and business – those are the foundations for a successful, sustainable business. Jim Laube, Founder of RestaurantOwner.com, shares some practical applications and what you can start doing today. Join us as we explore the relationship between leadership and culture, and what we mean by ‘culture’. We also discuss communicating your values, empowering your[...]
This is the first face-to-face conversation I’ve had since the pandemic, and I’m super excited to meet the co-founder of Honest Burgers, Tom Barton, in Brighton – where the business was conceived. Starting from humble beginnings, they now have burger restaurants in London, Reading, Bristol, Cambridge, Cardiff, Brighton, Manchester and Liverpool. They make British beef[...]
Daniel Hulme has a phenomenal approach to learning and unlearning. He has built multiple businesses, launched restaurants and bars – all from starting as a chef at 16 years old. As founder of On Air Dining, a unique Culinary Concierge Service and it’s sister brand On Air Interiors, supplying the world’s finest soft furnishings to[...]
A dark kitchen serves customers exclusively by delivery, operating as a separate food vendor from an existing restaurant's kitchen. It’s certainly a smart business model, but many brands can flop after launching. So what does it take to create visibility out of the kitchen’s invisibility? Having run his own food supply business for nearly 30[...]
“I don’t want to share the finances” to “I’m not good with numbers”... these are all common phrases that hold us back as leaders. So today I bring on a real financial maverick, David Lund, who helps people get comfortable with numbers. He is the Founder of Hotel Financial Coach and supports leaders of hotel[...]
Today’s guest proves how the hospitality industry is so flexible. Consultant Jon Spiteri is currently a partner of Sessions Arts club – a creative studio from painter Jonny Gent together with partner architect Russell Potter. Located in a restored 18th century Grade II former courthouse on Clerkenwell Green, Sessions Arts Club brings together art, people,[...]
As a founder of two hospitality brands, today’s guest is a true early adopter with technology. JP Then believes you can reach so many more customers if you have an omni-channel strategy. He is the founder of Slerp, an on-demand e-commerce and order management system, and Crosstown Doughnuts, a London brand specialising in handcrafted doughnuts[...]
Tim Foster joins the show to help arm you with your recruitment tactics. Tim is Head of Being Awesome at the Yummy Pub Co, which operates pubs in London and Surrey. Yummy Pub is a boutique pub company founded in 2007 by Tim, Anthony Pender and Jason Rowlands. They’ve learnt how a hospitality business can[...]
Award-winning PR and media expert Sangeeta Waldron is the founder of Serendipity PR and the author of The PR Knowledge Book and Corporate Social Responsibility is Not Public Relations. She is often invited to events both nationally and globally, where she speaks about the media, Corporate Social Responsibility (CSR) and diversity in business. In this[...]
Ari Weinzweig is a true maverick when it comes to leadership and sticking to a vision. He believes in the need to build a business that not only achieves great business results but also makes a significant positive impact on your people, community and our planet. Ari is the Co-Founder of Zingerman's Delicatessen, which is[...]
Binge Marketing is a marketing strategy that has you developing a long-term relationship with your audience using serial content. This fosters trust and lays a foundation for the realisation of your marketing goals. The person behind this concept is Carlijn Postma, founder of the content marketing agency The Post and author of ‘Binge Marketing: The[...]
Levy UK is the catering and hospitality partner to many of the UK's iconic sport, leisure, heritage, performing venues, conference and exhibition centres – and with that comes great responsibility for a green future. MD of Levy UK and Ireland Jon Davies shares how so much is possible to change within the catering and hospitality[...]
How digitally visible are you with your staff? In today’s episode, we explore the new era of leadership that’s been shaped by how we use technology – the social leader. Rob Liddiard, Co-founder and CEO of Yapster, share what you can do with technology to help you lead your team and scale your communication. Founded[...]
Choosing what technology to implement across your business can feel overwhelming, but today we find out what to keep front of mind when finding and implementing the right tools. Christophe Delacroix is the CEO and Co-Founder of StoreKit, a platform that simplifies eCommerce for hospitality. They help you build your own online ordering store through[...]
Paula Leach is an author, speaker, executive coach and advisor. She founded Vantage Points Consulting in 2021 to help high achievers build their impact as leaders in the world by growing authenticity, freedom, creativity and implementing high performance methods for leading inspired teams. Prior to that, she held leadership positions from large corporations, entrepreneurial startups,[...]
Andrew Coney is a true Maverick and rule breaker. As the General Manager of the boutique hotel The Hari, London, Andrew embraces the power of being a small operator by giving truly tailored experiences to all guests. The Hari is a 5* 85-bedroom luxury hotel situated in the heart of Belgravia, and Andrew has been[...]
It has been just over a year since Marco Reick joined the show to discuss company values during a crisis. A lot has happened since for both hospitality and Marco, so I can’t wait to catch up and reflect what we’ve learnt. Marco is now the Director of People & Talent at QOOT Co. –[...]
It doesn’t take a data scientist to understand the patterns of human behaviour in your business. I speak with data expert Victoria Searl to unpack exactly what you need to do to be more informed with your decisions. As Founder of DataHawks, her digital marketing agency uses your data to identify and profile your most[...]
“Think big, dive deep, swim fast” is the motto today’s guest lives by. Perry Haydn Taylor is the Founder of bigfish, an award winning brand, design and marketing consultancy that isn’t afraid to challenge the status quo. Working with the likes of Sipsmith, Kallo, Tyrells, Whole Earth and Gü Puds to name a few, I’m[...]
In this bonus episode, we will go behind the scenes of our show partner Bizimply Michael will be talking to Founder Gerard Forde and CEO Conor Shaw of https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (Bizimply) who will share their journeys in hospitality and big tech companies. Gerard will share the why and the story behind Bizimply that he started back[...]
Currently based in North Carolina, USA, Charlotte Purvis’ career was heavily influenced by her time speaking in church at her home town in Alabama. Today, Charlotte is a highly sought after Customer Service Consultant, trainer, coach, speaker, and author of ‘The Customer Communication Formula’. I really enjoyed discussing with Charlotte about how we communicate with[...]
Today I delve more into the entrepreneurial journey. After connecting on LinkedIn, Amelia Rope is a kindred spirit who shares what hope and patience mean to her day-to-day. She’s the host of the podcast ‘Hope & Patience’, where she explores with guests the challenges of running a business and how to take care of yourself[...]
Joining us all the way from Dubai, CEO at Global Hotel Alliance Chris Hartley shares what hotel industry trends to expect. It’s a very refreshing conversation as we rethink travel. GHA is one of the world's largest alliances of independent hotel brands, formed out of a necessity to pool resources to compete with the mega[...]
Fellow podcaster calling in from Canada, Shawn Soole is a serial entrepreneur and highly sought-after hospitality consultant. As Founder of Soole Hospitality Concepts, it’s his mission to make the industry better through education, training and marketing. He’s also co-authored two books and helped launch numerous highly-acclaimed bar and beverage programs, such as Little Jumbo (2013),[...]
In celebration of the Hospitality Mavericks Podcast’s 100th episode, I’m excited to share with you today an interview I had with a true hero of mine – Chip Conley! He was Airbnb’s Head of Global Hospitality and Strategy for four years, and is currently their Strategic Advisor for Hospitality and Leadership. He also founded Joie[...]
We live in a true paradox where we overproduce and over waste. Adam Smith is the founder and co-director of the multi-award-winning global initiative The Real Junk Food Project (TRJFP). Their mission is to revolutionise the disposal of avoidable food waste into landfill – the pioneering movement's manifesto is to “feed bellies, not bins”. Prior[...]
Planning is key to the success of any business. But how do you actually put a good plan in place? Today’s guest, Tim Meinhardt, is an expert on a goal-setting management system: OKRs. It stands for Objectives and Key Results. It’s something that I’ve implemented in the past, and I can’t wait to find out[...]
Peter Backman and Michael Tingsager have come together to create a series of conversations to help leaders in the food and drinks industry to get off the starting blocks as the world and the industry reopen. Michael and Peter talk about the impact the pandemic has had on food and drinks businesses, the challenges ahead[...]
Mike Bausch finds that there are things that still translate from Day One of his business, Andolini's Pizzeria, based in Tulsa, Oklahoma. I brought Mike on to the show to understand his approach to growing a restaurant business through his very authentic manner – and how he makes such delicious pizzas. Mike started the pizzeria[...]
Through supply chain technology, Domini’s business Tried and Supplied helps make local produce and sustainable procurement simple and affordable for foodservice buyers. As an expert in agroecology and building sustainable businesses, I had to invite Domini to the show to learn more about what the industry needs to do. We explore seasonal menus, local diets,[...]
As a former guest to the show, Ally Gordon and I go way back. In today’s candid conversation, we learn more about Ally’s coaching process and how you can get unstuck by simply reframing your mind. As a coach, it’s his mission to help people like you find clarity for your future and give you[...]
Today we talk about the future. With over 25 years working in innovation, Elvin Turner joins the show to share how you can start implementing big strategy ideas that stick. Elvin Turner is an award-winning innovation expert and associate professor of innovation, entrepreneurship and marketing for MBA and executive education programmes. His clients include some[...]
Juliana Hahn is a specialised hospitality copywriter, after having worked in hotels across the world – from the Caribbean and Paris to Jordan and Bangkok. She’s worked with leading brands like Four Seasons, Radisson Blu, Pfizer and Ericsson, to name a few. Today we explore the long-term storytelling strategies. Tune in as we discuss the[...]
When today’s guest, David Abraham, saw the stat a few years ago that 40% of US jobs could be done remotely, Outpost was a no brainer. Set up in 2016, Outpost is a hospitality brand delivering live, work and travel services to a community of remote workers. From teaching in Japan to working at the[...]
Back in January 2016, Pim de Morree and Joost Minnaar quit their corporate jobs after their workplaces were too filled with too much inertia, bureaucracy and a lack of motivation. They started the blog Corporate Rebels and have been travelling the world to visit the most inspiring workplaces. I’m super excited to finally have Pim[...]
Dialling in from Toronto, Canada, SEO expert John Vuong runs through what you can do to be fully discoverable by your ideal audience. As John mentions, people on Google are at the buying stage of the process – whether it’s checking reviews, your menu, if you’re available for takeaway within the next five minutes, and[...]
I’ve wanted to have today’s guest on the show for a while now, and the day has finally arrived! Naimesh Patel is Co-Founder and CEO of Manju's, the family-run Indian restaurant in Brighton. Manju's is named after their 84 years old mother who is a chef at the restaurant – a lifelong dream now fulfilled.[...]
As we kick off with 2021, there’s a long road ahead of us. Larry Korman – design and travel extraordinaire – joins the show to share why he’s optimistic about the industry, and what you can do to keep innovating. AKA offers weekly and monthly stays in studio and one to two bedroom residences in[...]
Purpose and profit. Those two simple words are really not that simple in daily practice, but both are symbiotic for any business. In this episode we explore how companies can operate on a clear alignment of the two, and how we best define these terms. From Apple to Patagonia, being purpose-driven wins on the long-term.[...]
Connecting all the way from Bangkok, Thailand, I’m joined by Deepak Ohri, CEO Lebua Hotels and Resorts. Deepak is a real truth-seeker, so I really enjoyed hearing his gems of knowledge. As he mentions in this episode, “people are assets, not costs” – we need to look after our staff now more than ever. Deepak[...]
The B Corp movement envisions a global economy that uses business as a force for good. Businesses should not only generate returns, but also to create value for its customers, employees, community, and the environment. Through its rigorous assessments, there are now over 3,300 certified B Corporations across 150 industries in 71 countries. In this[...]
Building trust and having the space to be creative is essential for any business to thrive. Today’s guests Kitty Newman and Klaudia Mitura have seen this impact operators firsthand, so I can’t wait to unpack what you can do to practically implement these values into your workplace. As co-hosts of &Happiness, a podcast which explores[...]
We all know the climate crisis is a real problem. So what can the hospitality sector actually do? It’s a big challenge to tackle, and we certainly don’t have all the answers. We uncover our learnings from ‘No Planet B’ by Mike Berners-Lee – a really impactful book which reveals the hard facts and big-picture[...]
As host of the popular Slick Talk podcast and founding member of the Hospitality Game Changers Group, Wil Slickers is a content creator extraordinaire. Wil dedicates his time to individual and big name operators in the vacation rental and boutique hotel segments of hospitality while still growing the show and industry network globally. I’m super[...]
The circular economy is about eliminating waste and having a continual use of resources. In today’s episode we explore how this powerful system for sustainability can be applied to the hospitality industry. From food waste to kitchen design, it bleeds into all areas that can be achieved through collaboration. Tune in as we explore how[...]
Today’s guest Jeremiah Tower needs little introduction. He’s an American celebrity chef who, along with Alice Waters and Wolfgang Puck, has been credited with pioneering the culinary style known as California cuisine. His career began at Chez Panisse, in California, after a chance job opportunity. He later opened his own restaurant, Stars, in San Francisco,[...]
Our society has an obsession with growth, quite often neglecting the need to thrive. In today’s episode, we unpack a meaty but highly relevant book – ‘Doughnut Economics: Seven Ways to Think Like a 21st-Century Economist’ by Kate Raworth, to learn more about how we can fundamentally reframe our understanding of what economics is and[...]
There’s no doubt that there’s been a huge adoption of technology for hospitality businesses this year. What’s clear is that the hardest part of digital transformation is putting in place the systems and processes first. In this episode I catch up with Mark Gausden, Vice President EMEA & JAPAC at Oracle Food and Beverage, to[...]
What type of hospitality industry do we actually want to create? Hospitality and The Infinite Game is a new podcast series focused on answering this one simple question. Tune in as Michael Tingsager of Hospitality Mavericks and David Chenery of Object Space Place discuss big ideas that might just set the foundation for a different[...]
Hospitality and the Infinite Game is a new podcast series focused on answering one simple question….what type of hospitality industry do we actually want to create? In the series, Michael Tingsager of Hospitality Mavericks and David Chenery of Object Space Place discuss big ideas that might set the foundation for a different model of success.[...]
With over 18 years experience in the workforce management industry, Andreas Sjölund is a true expert when it comes to digitising the employee experience. As Co-Founder at Quinyx, their motto is “happy workforce, happy business”. Quinyx is a leading workforce management software. Their technology helps simplify scheduling, time reporting, communication, task management, budgeting and forecasting.[...]
Dhilon Solanki has been in the hospitality industry for 15 years. As UK & EMEA Director at Sprout, he’s been busy up-serving their customers since the pandemic started. I’m excited to catch up with Dhilon to learn more about where technology and communication sits in the bigger picture for hospitality. From an idea captured on[...]
In this bonus episode CEO and Co-Founder of Vita Mojo, Nick Popovici gives an extensive overview of the wave of digital transformations that have to happen across the industry during the last 3-6 months. Nick shares his views on where the industry will be 3 years from now. He believes that the winners are the[...]
What is it that’s at the core of a truly happy workplace? This is a question I uncover with today’s guest, Henry Stewart, Chief Happiness Officer at Happy. Happy is an award winning Learning and Development organisation offering fun and engaging computer and management training. Happy's vision is outlined by Henry Stewart in his book,[...]
In this episode, Michael talks with experienced pub operator Kris Gumbrell, CEO of Brewhouse and Kitchen. They are an award-winning pub group and they operate more than 20 pubs spread all over the south of England with more in the pipeline. Kris talks about how the pandemic impacted them as a business and that they[...]
Calling in from San Diego, Shawn Walchef is a true maverick when it comes to scaling a restaurant digitally. Since the pandemic, his restaurant Cali Comfort BBQ has been three times more profitable than ever. Within 12 years, it’s gone from $300,000 losing money each year to making $3.3 million in 12 years. His secret?[...]
Having been in the hospitality industry for 50 years, today’s guest has seen how the industry can scale. Robin Sheppard launched Bespoke Hotels with Haydn Fentum in 2000, and the group now manages over 9,500 hotel rooms, 8,000 employees and £815 million of assets across the UK. As a soft brand, they’re testament to the[...]
Dialling in from Antigua, today’s guest has been instrumental in the making of the Hospitality Mavericks business. So I’m excited to bring on Nicole Antonio-Gadsdon, the ultimate HR rule breaker and expert in luxury hotels especially in the Caribbean. We connected a few years ago on LinkedIn, and instantly realised how aligned we are. So[...]
Over the past 25 years, Uncle John’s Bakery has remained a staple household name within the Afro-Caribbean Community, with a community expanding across the UK as well as around the world. Founded by his parents, today’s guest is Samuel Mensah, the MD of the company. From the very start, the ethos of the business is[...]
JOIN THE COMMUNITY HERE - FACEBOOK: https://bit.ly/2GAvr2W (https://bit.ly/2GAvr2W) Staring down the barrel of a 60% permanent closure rate...It's time to fix what's broken. It’s time to change the game. The hospitality industry is at a pivotal point and it has become painfully obvious that business acumen and strategic planning will matter just as much as[...]
Today’s guest, Victoria Williams, is on a life ambition to change the world for deaf people. Establishing her company terptree 14 years ago, their goal by 2025 is to positively impact 1 million deaf people’s lives. It’s ambitious, but Covid-19 has highlighted how it affects so many people. The innumerable challenges, such as mandatory face[...]
There’s often a big stigma behind fast food and QSR, but it’s the best way to be the biggest in the world. As former colleagues, I was super excited to catch up with Mark Hawthorne, Former CEO at McDonald's and Guzman y Gomez. With the fast-changing landscape, we need to rewrite the leadership playbook. Mark[...]
With this ongoing crisis, leaders need to develop new skills, such as compassion and a growth mindset, to navigate and rebuild this new landscape. When you feel safe within yourself as a leader, this projects to the rest of your team. In this episode I’m excited to speak with leadership development expert David Klaasen, Founder[...]
Edd Heller joined the hospitality industry late in life – just six years ago. Since then he’s proven to be a real maverick by running the Ethicurean Guild, which cooks delicious food from small farms and producers in other peoples kitchens across Brighton. Since the pandemic Edd and his team have cooked 100,000 meals to[...]
In this episode, Michael talks with experienced operator and tech CEO Dan Brookman of Airship & Toggle. Two platforms that enable operators to engage customers by generating pre-sold revenue and recency and frequency of visit. They work with great brands like Boston Tea Party, Roadchef, Leon, Revolution Bars, Byron & Turtle Bay Dan has over[...]
There’s a story behind every business, and it’s an area a lot of us neglect to fully communicate with our consumer. So how do we best tell our story? To find out, I catch up with Mark Smith, Founder and Lead Strategist of Double Up Social, an award-winning social strategy and content creation studio. We[...]
The hotel industry has faced a big shake up since the outbreak. Now two months after reopening, MD of Dominion Hospitality Drew Brown joins the show to share how technology has helped drive behavioural change for the regional hotel business. As we enter autumn, we look to see what a successful transition looks like. Join[...]
Back by popular demand, Zoey Henderson has worked closely with hospitality brands to be healthier and more sustainable. During lockdown, she launched her own low alcohol beer Fungtn. I caught up with Zoey to learn more about how she came to produce such a drink that is hoppy, textured – and made from mushrooms. The[...]
With a background in theatre and acting, today’s guest Tom Lionetti-Maguire fell in love with the immersive piece. In 2013 he launched Little Lion Entertainment, and operates the likes of The Crystal Maze LIVE Experience. Their mission is to provide live entertainment where the audience is at the heart of it. With the social industry[...]
We don’t have the answers yet, but we need to ask the right questions in order to navigate through the pandemic. What’s clear is that the hospitality business model of low profit margins needs to change. Today’s special episode is from a webinar Michael had the pleasure of being on with Rob Liddiard, Founder of[...]
We’re going to take a different view of the hospitality industry today – through the eyes of investment. Today’s guest is Ali Aneizi, a M+A and Private Equity specialist, and founder of Tamweel Capital – an investment advisory boutique focussed on brand led consumer facing businesses. As the industry is going through an intense period[...]
What do successful leaders look like over the next few months? To get to the heart of this, Michael catches up with leadership expert Caitlyn O'Loughlin to dissect how most often it’s the simple things that stick. As Leadership Trainer at LifeLabs Learning, she’s seen first-hand that people-first companies are succeeding during the pandemic. Tune[...]
As Victoria, Australia is in its second week of its second lockdown, Michael catches up with hospitality expert Shaun de Vries to see his current outlook of the hospitality industry. With over 23 years experience in hospitality, he’s a true student of the industry. He’s currently the founder and director of Open Pantry Co. and[...]
Facing repeat openings and closings in LA, it’s been a tough time for so many restaurant owners. But it’s given today’s guest some serious thinking time about the kind of life he wants to live. For too long, the hospitality industry has been running on long hours, low-profit margins and constant competition. It’s time to[...]
In this episode, Michael has Head of Operations for The Athenian Patrick Gray as a guest. Patrick has a lifetime of experience from many great brands like Bill's Restaurants, Boston Tea Party and many more. The Athenian was born out of love for Greek food. They launched at the business at the end of 2014,[...]
Following months of being on “soldier mode”, we’ve all experienced overwhelm during the Covid-19 crisis. Now more than ever we need to be taking care of ourselves. Michael catches up with clinical psychologist Dr Vikki Barnes – a true expert in positive psychology. She is the Founder of Positive Wellbeing, a consultancy which supports the[...]
In this episode, Michael talks with Amy Ogden. Amy is based in New York City and matches world-class hospitality brands of all sizes with best-in-class agency partners in the areas of digital marketing, web, SEO, paid search, PR, social media, branding and more. Amy gives us an overview of what’s happening in the New York[...]
In this episode, we have Operations Director Paul Hooker from Boston Tea Party as a guest. The Boston Tea Party is a purpose-driven cafe operator with 24 units across the South-West of England. Paul has more than 20 years of experience in the industry working with some great national brands. Paul and Michael talked about[...]
In the episode, Michael have a great friend and colleague of his as a guest. Michael knew it would be an out of the box experience, and as you will hear very different than a normal podcast conversation. Martin is the founder YourBigPic a consultancy that helps teams to connect the dots of the bigger[...]
In this episode, Michael talks with Joshua Jarvis the Co-founder of Wing Shack Co - a QSR concept with 3 units from London. They talked about how the pandemic has impacted Wing Shack Co and how they quickly transformed into delivery and click and collect model. Joshua gives some great advice on how to adjust[...]
In this episode, Michael will be talking with Davonne Reaves who is the founder of The Vonne Group in Atlanta - A co-author and hospitality consultancy specialising in travel market research, asset and operational management, and brand development for boutique hotels. She has extensive experience from operations, brand to asset management. We talked about how the[...]
Coming Back Stronger is a special edition podcast series focusing on the way food and drinks businesses are bouncing back as the world slowly starts to re-open from COVID-19. We will especially share great stories on how progressive leaders are bouncing back from the pandemic by utilising the power of technology and delivery. By tuning[...]
In this episode, we talk with Scott Erwin Founder and CEO of HIre Hand - a tech company that helps companies to staff more flexibly. Prior to Hire Hand Scott work with McKinsey specialising in workforce planning. We talked about how he has seen the pandemic evolve and how to bring staff back. Scott underlines[...]
in this episode, our guest is Rob Kidd, a management consultant and expert in hospitality technology. Rob and Michael talk about how tech is changing the hospitality industry, how progressive operators are using tech to survive and thrive during and in the aftermath of the pandemic. Rob also gives a number of great advice on[...]
In this episode, I’m talking with the founders of OMFGCO Fritz Mesenbrink and Jeremy Pelley. They run a brand and interior design studio in Portland USA and is doing a lot of work with progressive hospitality and restaurant businesses across the Globe. We talked about how the world is changing due to the pandemic and the[...]
Michael talks with Hugo Engel from Leon Restaurants about how they have pivoted in these challenging times by launching a number of new digital channels as well as feeding our frontline heroes. They also discuss the importance of not only ensure that your operations are safe but also give customers a human experience - contactless[...]
In this episode, the guest is Neena Jivraj Stevenson Chief Cultural Officer of Point A Hotels, which is more than just a hotel with rooms - it’s a place where everyone receives heartfelt hospitality, no matter their budget. They now have hotels in London, Edinburgh and Glasgow. Neena and Michael talked about life in hospitality[...]
In this episode, we put together a strong panel with industry experts Peter Backman and Mark McGlinn to discuss the impact of the pandemic on the industry, what operators are doing to survive and thrive now and in the future, the fast evolution of delivery and digitalisation as well as some great advice for operators[...]
Kieron and Nick talked about Introducing digital into your business. We looked at the opportunities of digital growth and how it has helped Leon, Farmer J & Yes Chef in these trying times. What are the challenges of blending the old & new school to work effectively together, and how operators can overcome them? To be able[...]
In this episode, our guest is Katy Moses Founder & Managing Director at KAM Media, an exciting boutique creative insight agency working with companies to understand your market and your customers. Katy and Michael talked about the pandemic it impacts on hospitality and retail, how the new normal looks, the post coronavirus consumer, delivery, that employees[...]
"Coming Back Stronger" is a special edition podcast series focusing on the way food and drinks businesses are bouncing back as the world slowly starts to re-open from COVID-19. We will especially share great stories on how progressive leaders are bouncing back from the pandemic by utilising the power of technology and delivery. By tuning[...]
This episode our guest is Gina Gardiner which is a force of nature, and you will soon find out why. She is a No1 International Bestselling Author, Motivational Speaker, Empowerment and Relationship Coach and Transformational Leadership Trainer with well over 30 years of experience helping people experience happiness, success and fulfilment. She’s the founder of the[...]
In this episode, Michael have Robert Hall as a guest, he has decades of experience as a restaurant operator in Washington DC. In 2014 was nominated as Manager of the Year by the Restaurant Association of Metropolitan Washington. Robert has worked a number of renowned chefs and restaurateurs such as Todd English, Jonathan Waxman, Jose[...]
We are a group of likeminded people who decided to put this special episode together due to our love for the industry and in the hope that our thinking and ideas could help independent and smaller restaurant groups to bounce back and not only survive but thrive in the current COVID-19 storm as well as[...]
In this episode, Michael talks with CEO and Founder of On-Purpose Tom Rippin. He runs an award-winning organisation that believes in putting purpose before profit and are helping people find work that matters and they will care about. They do that by helping them building new mindsets and skills around leadership with a clear focus[...]
In this episode, we have a very special guest Ken Burgin. Ken has a wealth of experience in the industry from operating his own businesses and been an adviser and consultant for smaller independent restaurants. He is now part of Silver Chef as Strategic Partner and Event Manager. He also runs a number of workshops[...]
In this episode, Michael talks with Zoey Henderson Founder of CleanSlate which is a consultancy working for a sustainable future within food and drinks. She as a wealth of restaurant and hospitality experience creating and running her own businesses as well as recently being the head of operations for Redemption Bar. We talked about the[...]
In this episode, Michael talks with HR Executive Marco Reick on the Podcast. He has a wealth of leadership experience from brands like The Restaurant Group, Bill’s, Leon and Black Sheep Coffee. He now running his own consultancy MR Consult UK as an advisor and consultant helping companies to boost performance through their people. We[...]
Today guest Brian Moore is a very special friend and business connection of Michael. Brian is a global retail expert, analyst, trainer and writer with decades of experience. Brian is the CEO of EMR- NamNews Ltd- a daily and monthly news covering everything from supermarkets to foodservice. Brian and Michael will be talking about the[...]
In this episode, Kieron speaks with Kim Scott who happens to be the author of one of his favourite books in the last 2 years, “Radical Candor” is based around a simple idea of Care Personally and Challenge Directly. Kieron and Kim talked through the different scenarios that we are all facing right now could[...]
Kieron talked with Tim on Saturday 28th March as Yummy prepared to transition to grocery retailers. The pub has always been the heart of the community for some and the greengrocers for the rest, so for Tim and the team to combine the 2 in these times of strife made perfect sense. Kieron and Tim[...]
In this episode, Michael speaks to Robin Ashton from Ashton Foodservice Consulting in the US. Robin is a consultant and expert that have been advising the industry for decades with insights on what is going on and trends. Robin gives us an overview of what is going on in the US market, gives advise short[...]
In this episode, Kieron talks with Fergal Dooley who is an operator turned hospitality consultant. Fergal spent many years in London as Director of Operations for Valentina Fine Foods before relocating to Washington DC to join The Doyle Collection. Kieron and Fergal discussed the impact on the Washington hospitality scene and how that community has[...]
In this episode Michael talks with Barry Shuster who is the founding editor and an investment partner of Restaurant Startup & Growth Magazine and RestaurantOwner.com, an online and print media company serving restaurant entrepreneurs. Michael and Barry talks about the current storm and its impact on the industry and especially independent and small restaurant groups.[...]
In this episode, Michael is talking with Julian Mathews Solicitor and Partner at Wedlake Bell LLP in London. He has for years been advising hospitality and restaurant businesses. We talked about the current storm and what operators need to prepare themself for legally short and long term. We also covered what operators should do in[...]
In this episode, Michael is talking with Elaine Batho, who is Life and wellness coach that helps hospitality professionals living healthier and happier lives. She has worked in the hospitality industry for decades and really understands how it all works. We talked about how to survive and thrive now and long term. She gives you[...]
In this episode, we have Ivan Brewer from Australia. Ivan is a restaurant advisor and expert that helps SME food and beverage businesses achieve sustainable profitability. We will be talking about how to survive and thrive the shit storm as an operator. What preparation you can do now to ensure you are ready when business[...]
Carlene Jackson, CEO Cloud9 Insight, an award-winning business change consultancy, helping SMEs grow profitability through the use of Microsoft cloud technologies. In this episode Michael sat down with Carlene to discuss the current storm in the world and how to survive this, how to develop a company's purpose, how to build culture, people practices and[...]
In this episode, we have https://www.linkedin.com/in/markmcculloch (Mark McCulloch) from Supersonic Inc who is a very experienced marketing dude in the hospitality and restaurant industry. Mark is a strategist/expert/guru, you decide which of those titles fits him best. In this episode Mark and Kieron had a great chat covering B2C relationships, about why the industry should[...]
In this episode, we have Lucy Noone-Blake a very experienced Marketing & Communications Specialist in the hospitality and retail industry. Lucy has been through challenges throughout her career with brands like Living Ventures, Hawksmoor and most recently, Pear Communications . She gives her views on where she sees the industry is and some top communications[...]
In this episode, we have https://www.linkedin.com/in/frankbandura/ (Frank Bandura) which a very experienced CFO in the hospitality and restaurant industry and he have navigated many storms through his career with brands like Gaucho and CAU. He gives his views on where he sees the industry is and some top financial tips to improve chances for surviving[...]
In this second episode, Michael talked with one of the most knowledgeable people in the food and drink industry with us when it comes to trends and shift in the economy https://www.linkedin.com/in/peter-backman-38305a6/ (Peter Backman). He will help us get a grip on the current situation as well as how we navigate the future. We will[...]
In this special edition podcast Michael interviewed Co-Founder and CEO of https://www.streetfeast.com/london-union (Street Feast); https://twitter.com/DowneyJD (Jonathan Downey) as our guest - we will be discussing how to navigate the storm during the Corona Virus. He will be giving great insights into where he sees the industry is right now, what you need to do as[...]
Rob Fink is the Founder and CEO of Big Drop Brewing Co, a fast-growing low alcohol beer company. Rob, previously a solicitor in London, attracted £500,000 from angel investors to build his low-alcohol craft beer brand. In this episode, Michael sat down with Rob to talk about Robs journey on building a brew company, trends[...]
Charlie McVeigh is a hospitality sector investor who has spent twenty years building brands and businesses in the industry. In 2019 Charlie invested in The https://thebreakfastclubcafes.com/ (The Breakfast Club) and https://www.butchies.co.uk/ (Butchies Buttermilk Fried Chicken) and is now the chairman for both. Charlie is also an in-demand public speaker and appears in BBC2's My Million Pound Menu as an investor-judge.[...]
Marc Zornes is the Co-Founder of Winnow. At Winnow, they help the hospitality and food services industry cut down on food waste by making the kitchen smarter through their Artificial Intelligence technology. Through the implementation of this AI technology, Winnow have already helped save more than twenty three million meals in the kitchens they work[...]
Matt Grech-Smith is the Co-founder and CEO at the institute of competitive socialising and the well known-brand 'Swingers', a crazy golf experience combined with cocktails and street food based in London and soon to be in New York City. In this episode Michael sat down with Matt Grech-Smith to talk about setting a new standard[...]
Not1Bean is a coffee company that only supply coffee which has been roasted and packaged within the communities that grew them to ensure that coffee farming communities are well equipped to mitigate the ever increasing danger climate change poses to their way of life. This revenue is often the difference between sustainability and abject poverty[...]
Loui Blake, is an award-winning marketer and entrepreneur. He is the founder of the UK's largest plant-based restaurant Erpingham House, and Central London restaurant brand Kalifornia Kitchen, who's passionate about plant-based food and sustainable business. In this episode, Michael sat down with Loui to discuss entrepreneurship, the power of plant-based food, leadership and Loui's secret[...]
David Kelly, general manager at Deputy, an information technology company which provides cloud-based workforce management and scheduling platform designed to help companies organise, track, and manage their teams. In this episode, Michael sat down with David to discuss how technology can boost productivity, employee experience, leadership, the industry and how to take care of your[...]
Lars Kure Juul is an international leadership and HR advisor, trainer, author and keynote speaker. Lars has written the international bestseller organisational happiness and is the coordinator of the engagement tool motivational landscape. In this episode, https://www.linkedin.com/in/michaeltingsager/ (Michael) sat down with Lars to discuss leadership, organisational and individual happiness, and how you can transform organisations[...]
Mark Pitcher is the Founder of Smash The Box, a personal development business with coaching and mentoring at its heart. Smash the Box is dedicated to anyone who is seeking to improve any aspect of their life. In particular, it is dedicated to helping people find and achieve fulfilment, whether in life, work or business.[...]
Harsha Chanrai is the CEO of SAIRA Hospitality, a non-profit enterprise that creates viable partnerships between communities and luxury hotels by empowering locals and providing hotels with a committed workforce. In this episode, Michael sat down with Harsha to discuss leadership, the power of giving back and how you can transform peoples lives through education[...]
The Boy Bailey Speaks AKA Kieron Bailey is a restaurant and hospitality consultant and the co-founder of Experience 101, a company who bring together great leaders, brands, technology and trends leading the way for making the industry better. In this episode, Michael sat down with Kieron to talk about leadership, the industry, employee and customer[...]
Simon Blackbourne is the Commercial Director of Tahola, a company who help hospitality and restaurant businesses understand and structuring their data better, so they can make better business decisions based on facts instead of the gut. In this episode, Michael sat down with Simon to talk about data, leadership, the industry, the power technology and Tahola’s[...]
Marta Pogroszewska is the Managing Director of Gail's, a 50+ unit bakery chain. Prior to Gail’s, Marta worked at Pret A Manger for over 12 years in roles ranging from General Manager to Director of Operations in the US. In this episode, we sat down with Marta to talk the industry, the power of putting[...]
Samantha Clarke is a happiness consultant, author and founder of the Growth & Happiness School. Specialising in workplace happiness and wellbeing, Samantha discusses what makes people fall in love with their job, how leaders can promote wellbeing, whether HR is dead, her comprehensive project with Dishoom, the exciting release of her new book 'Love It[...]
We are joined by the insights guru Peter Backman. Peter has served the food and drinks industry as a trusted advisor and consultant for over three decades on an international basis. In this episode, we discuss the current state of the food and drink market, restaurants' obligation to serve more than just food, the delivery[...]
Barry Shuster, Founding Editor and investment partner of RestaurantOwner.com, joins us to share his expert industry knowledge with from a US perspective. RestaurantOwner.com is an online and print media company serving restaurant entrepreneurs, providing resources for opening and operating successful restaurant businesses. In this episode, Barry touches on the delivery market, hospitality tech, building a[...]
Dr John Mervyn-Smith, Director of The GC Index joins us to discuss how the GC Index is helping to liberate individuals, teams and organisations to make a positive impact in their world. From recognising, nurturing and developing talent to identifying the missing links within an organisational function, Dr John provides an overview of the GC[...]
David Chenery joins us to discuss all things hospitality and the pursuit of excellent restaurant design. David is the Founder & Director of Object Space Place (OSP), an interior architecture and design company specialising in the hospitality industry. In this episode, David shares where his passion for hospitality design came from, being a student of[...]
Curry evangelist Nisha Katona, Founder & MD of Mowgli Street Food shares her inspirational journey and approach to building and leading her fast-growing restaurant chain. After working as a child protection barrister for 20 years, Nisha pivoted into the hospitality industry with the sole purpose of enriching the lives in the cities Mowgli goes to,[...]
COO of Harbour Lights, Benjamin Heath shares his experience of operating within the unusual commercial environment on the Isle of Man. From recruitment and staffing challenges to only having access to one supplier for fresh foods, Ben highlights the importance of being agile, keeping a close eye on the numbers and continuously working to propel[...]
Alexander Shashou, Co-Founder and President of ALICE joins us to share his journey of building the industry-leading hotel operations platform. With the hotel industry being offline for many years, Alex explains how the delivery of great hospitality has shifted and what your hotel or hospitality business should do about it. Alex also discusses ALICE's acquisition[...]
Brighton power couple Alun & Dawn Sperring discuss The Chilli Pickle’s amazing journey and thoughts on the evolving hospitality industry. The Chilli Pickle first opened their doors to the city of Brighton in 2008 and since then they have won multiple awards, opened a second site in Guilford and established themselves as one of the[...]
Nick Popovici, Co Founder and CEO of restaurant and software company Vita Mojo joins us to discuss the inevitability of restaurant businesses becoming tech led. From the digital opportunities that provide consumers with transparency, control and personalisation to how https://software.vitamojo.com/product-suite/ (software) can empower employees to make better decisions and engage in more worthwhile tasks, Nick[...]
Peter Avis, customer service and hospitality expert joins us to share his journey, knowledge and advice to anyone looking to excel in a leadership or management position within hospitality. Peter has won multiple Restaurant Manager of the Year awards, the Sir Richard Branson Special Award for services to the community and is the epitome of[...]
We are joined by Bill Collison, Founder of Bill's Restaurants to discuss his amazing journey of building the 80 unit restaurant chain. In this episode, Bill explains the importance of seeing restaurant operations as a chance to 'put on a show', the evolution of his business, his thoughts on the industry, building strong teams and[...]
Adam Knight, Founder of Proven Principles joins us to discuss the many changes that we are seeing in the hotel industry and the broader hospitality sector. Adam founded Proven Principles in 2018 and has been consulting and coaching hotels, restaurants and vacation rental owners using the best practices he has acquired from working in the[...]
Brian Moore, Publisher and CEO of EMR-NamNews joins us to discuss the past, present and future states of retail and hospitality. With many crossovers to be found between the two sectors, Brian provides in-depth advice for businesses looking to succeed in a world of corporate giants and savvy consumers. This podcast uses the following third-party[...]
https://www.theteam.co.uk/ (The Team) is a creative branding agency who have worked with a range of globally recognisable operators. Cliff Ettridge, Partner at https://www.theteam.co.uk/ (The Team) joins us to discuss all things branding; from the importance of ensuring consistency in the employee lifecycle to obtaining and understanding brand-relevant data in real-time. Cliff highlights the many pitfalls[...]
Kamila Sitwell, leading hospitality blogger, author of Bespoke and Co-Founder of Kolibri Drinks joins us to discuss some of the most prevalent yet underutilised trends we are seeing in hospitality today. Kamila talks about the process of designing and implementing bespoke hospitality experiences; from the deep psychological reasons behind the public desire for customisation to[...]
We paid a visit to the London-based Georgian House Hotel to speak with General Manager Adam Rowledge. In this episode, Adam discusses the story behind this multi-award winning hotel, from creating a great employee to providing some truly unique forms of guest entertainment. Adam also shares his personal journey through hospitality, thoughts on the current[...]
David Owens, Founder and CEO of Let's Operate joins us for episode 17 of the Hospitality Mavericks Podcast. Let's Operate is a boutique technology advisory and insight consultancy firm that helps enterprises to harness technology to optimise efficiency and leverage data to fuel future growth. In this episode, David discusses topics that are becoming increasingly[...]
Patrick Smith, CEO of Adwaiz joins us to discuss everything social media related in the world of hospitality. For those that don't know, Adwaiz is a 23 employee strong social media agency specialising in content creation, social media management, influencer marketing, paid social and more. This podcast uses the following third-party services for analysis: Podcorn[...]
Anthony Prior, the MD of Bagelman joins us to share his transition from the music industry to managing and expanding one of Brighton's most loved breakfast and lunch destinations. In this episode, Anthony shares the process of transforming Bagelman's culture, moving towards a more plant-based offering and Bagelman's uniquely inclusive recruitment process. This podcast uses[...]
In Part 2 of our podcast with Karl Jones, we discussed how the demands of working in the hospitality sector have changed over time, why he's is in favour of Deliveroo despite the high fees that come with the partnership, whether technology is hospitality's saviour and the biggest mistake that people make when running their[...]
There are many reasons why Moshimo could be seen as a unique operator within the realms of hospitality. Whether it be the multiple kitchens present in the restaurant, all delivering unique Japanese favourites with a Moshimo twist, the world-famous, celebrity-backed Fishlove campaign, which has raised huge awareness of overfishing issues across the globe. Or, Karl[...]
Mark McCulloch, the CEO of Multi Award Winning Food & Drink focused brand, marketing, digital and marketing agency WE ARE Spectacular shares his story and marketing wisdom in the latest Hospitality Mavericks podcast. Mark identifies some of his favourite operators from within the industry whilst also providing some invaluable tips for building a brand in[...]
Andrew Mosley, General Manager of The Grand Brighton provides us with an overview of the 8 years that he has been the General Manager of the most iconic hotel in Brighton, England. Andrew discusses the greatest contributors towards The Grand's success, including empowering staff to take action, getting the right management culture in place and[...]
Andreas Karlsson, the CEO of Sticks'n'Sushi joins us to discuss how Sticks'n'Sushi is making their mark in London's restaurant scene and beyond. Bringing some really insightful perspectives and practical pieces of advice, Andreas shows just how much he believes that mastering internal execution is the number one ingredient to success in the hospitality industry. This[...]
Noam Kostucki, author, mentor, public speaker and the founder of HiR shares his extraordinary journey of bringing his jungle culinary experience 'HiR Fine Dining' to life in the Costa Rican jungle. Noam explains how he brought this unusual concept to life, the philosophy behind the food and why he couldn't settle for a 'conventional' kitchen.[...]
We had the opportunity to speak with Julia Gometz about the power of having a 'brandful' workforce. Julia is a global thought leader, practitioner in people strategy and author of The Brandful Workforce. Julia highlights what it means to have a brandful workforce, how businesses can create a branful workforce and how it can impact[...]
Alastair Gordon, the UK Operations Director of Ole & Steen describes the process of bringing the Danish bakery chain Lagkagehuset (Ole & Steen)to the UK. He explains the strategic adjustments that were necessary for the London market, the main lessons he encountered from the scaling process and why it is crucial to get the right[...]
Joe Cripps, the Co-founder and MD at Trail joins us to discuss his experience of being a hospitality freelance consultant, how Trail can provide daily benefits to employees and customers and why operators need to be efficient, productive and innovative in the fast-paced sector of hospitality. This podcast uses the following third-party services for analysis:[...]
We sat down with Søren Iversen, the COO of Ziik. Ziik is an internal communications work app that empowers employees, simplifies communication and ensures GDPR compliance. Søren does a great job of summarising GDPR, the challenges and opportunities it brings businesses and how Ziik can create value for their clients within the hospitality sector and[...]
Here is the first podcast featuring our guest John Haite, the founder of Love Hospitality. Love Hospitality is a recruitment company that specialises in finding the top talent for hospitality businesses. With 15 years in the hospitality sector, John has encountered the varying challenges that hospitality operators face and understands the importance of finding the[...]
This podcast is featuring Ivan Brewer - a true expert in restaurant profit. Hear his thoughts on the industry, including key challenges, the role of technology in the sector and third-party food delivery platforms. He is a strong believer that the hospitality industry is deserving of a new approach and we agree... This podcast uses[...]
Welcome to the second Hospitality Mavericks Podcast featuring Mariam French- an entrepreneur who is in the early stages of bringing her groundbreaking sausage company to life. We had the pleasure of chatting with Mariam about her journey to date, plans for approaching leadership and technology in her new venture and which industry mavericks inspire her[...]
Welcome to the very first Hospitality Mavericks Podcast! We had the pleasure of interviewing Griff Holland, one of the co-founders of Friska- an ethical and healthy fast-food chain on a social mission. We spoke to Griff about the ups and downs of his Friska journey, hospitality themes and predictions, and whether robots of the future[...]

Hospitality Mavericks Podcast

#20: Your Brand as Your Promise With Cliff Ettridge, Partner at The Team